Job descriptionOur client located in Kelowna is recruiting for a Senior Customer Service/ Sales Associate.The client’s industry is in Industrial Safety and Restoration.Responsibilities· Provide accurate information about the client’s products and services· Consistently educated themselves on new key initiatives· Respond to customer service calls inclusive of : order status, payment and refunds etc.· Responsible for accurately entering customer orders for existing and new customers, including determining customer needs, assisting with product selection, upselling and advising of monthly promotions· Manage flow of orders from entry through to invoicing· Resolve customer complaints and issues in a courteous manner with the ability to identify and escalate issues to the appropriate parties when necessary· Work with branch team to ensure branch and showroom is merchandized and kept tidy and clean· Collaborate with Sales Manager and Branch Manager to determine necessary strategic sales approachesRequirements· College degree would be nice to have· Previous industry knowledge or experience in construction an asset· Strong Sales and Customer Service Skill Set· Able to build and maintain lasting relationships with customers· Excellent verbal and written communication skills· Proficiency in MS Office and ERP systems computer skills required· Able to perform basic calculations and mathematical figures· High level of work ethic and integrity· Heavy Lifting may be requiredPay: $45,000.00-$52,000.00 per year
Job Title
Customer Service Sales Representative