Position: Customer Service TechnicianLocation: Hamilton, ONSalary: $65,000 - $75,000Overview:A well-established company specializing in low-rise residential developments is seeking an experienced Customer Service Technician to join their team in Hamilton. This position offers a competitive salary range of $65,000 - $75,000, along with a comprehensive benefits package.Why Join?Company Culture: Join a dynamic team focused on delivering quality homes and providing exceptional customer service.Career Advancement: Seize the opportunity for career growth within a company committed to professional development and ongoing learning.Compensation Package: Enjoy a competitive salary and benefits package, including performance-based incentives.Opportunity for Growth: Contribute to a company that values innovation and customer satisfaction in the low-rise residential sector.Responsibilities:Provide on-site customer service, addressing client concerns and ensuring satisfaction with their homes.Troubleshoot and resolve issues related to the construction, operation, and functionality of home systems.Collaborate with other teams to ensure timely resolution of customer concerns.Ensure that all work meets quality standards and client expectations.Maintain accurate records of customer interactions, service requests, and completed work.Assist in the coordination of repairs and maintenance as required by customers.Skills and Experience:Customer Service Expertise: Demonstrated experience in customer service, ideally within the residential or construction industry.Problem-Solving: Strong troubleshooting and problem-solving skills, with the ability to resolve issues efficiently.Communication: Excellent communication skills with the ability to interact effectively with clients, team members, and subcontractors.Experience: A minimum of 3 years of experience in a customer service or technician role, ideally in residential construction or related fields.Education: Post-secondary education in construction management, building technology, or a related field is an asset.Extra Consideration will be given to candidates with experience in:Residential Construction, Low-Rise Developments, Customer Relations, Home Repairs, Service Coordination.
Job Title
Customer Service Technician