Location: Oakville, ON (Hybrid)Job Description: ● Provide expert remote technical support/ ticketing service to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot datalogging to ensure data connectivity & quality.● Support the lifecycle of digital services including account/user management, reporting,alarms, connectivity troubleshooting, and other maintenance activities.● Respond to service requests within specified SLAs.● Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency.● Work in a multidisciplinary team that includes Field Services, PLC automation,process engineering, electrical engineering, controls engineering and projectmanagement to deliver InSight projects.Requirement: ● Bilingual in English and French● Hold a Bachelor’s Degree in Engineering, Chemistry, Computer Science, InformationTechnology or Data Science (or equivalent field) from an accredited university orcollege.● Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines andwork in a fast-paced environment.● Show self-motivation, a willingness to learn, and the ability to work independently withminimal guidance.● Is able to work collaboratively and energetically with remote individuals and teams tosupport existing and new customers.● Good troubleshooting skills on device hardware and software.● Possess basic knowledge of networking protocols (e.g. types of IP addresses).Desired Qualifications:● 1 - 2 years of IT networking knowledge and experience.● 1 - 2 years of technical support experience.● Experience with AWS , Jira, Microsoft SQL Server, and/or Oracle database.● Experience in working in a customer support team.● Basic knowledge of data analytics.
Job Title
Bilingual IT Support