Job descriptionPosition Summary:Providing support to sales and purchasing department: project management, creating submittal packages, sample testing, sourcing new components, stock management, production monitoring and shipping coordination.Principle Duties And Responsibilities:· Pre and Post-Sales Supporto Assist with project proposal and sales contractso Supports the quote preparation process by sizing and selecting standard products based on information provided by sales reps, consulting engineers, and end userso Perform order management which includes customer inquiries/communication, order changes and internal resource coordination/communicationo Maintain records of customer communication and contact information as requiredo Create submittal packages, submit within tight deadline period, revise as needed to achieve approval per customer specificationo Reviews/checks submittal documentation to ensure the materials reflect selections specified for the projecto Create structured Bills of Material in VISUAL ERP systemo Provide sales and purchasing department with accurate specification, costing, availability and lead time of specific components for new projectso Keep customer up to date with production progress and anticipated shipping dateo Liaising with installation/project engineerso Providing Pre and Post-Sales technical support to clients· Engineering supporto Source mechanical and electrical components to meet standards and customer specificationo Design control panel and built the most simple oneso Create mechanical and electrical Bill-of-Materialso Assemble the product O&MQuality Controlo Ensure the proper operation of equipmento Verify that design, materials and components meet specso Perform mechanical, electrical and leak testso Verify that parts move correctly and test the proper fit of componentso Ensure that automation program respect control philosophyo Create a test procedure, verify functionality and make control panel correctionso Find the cause of the defect and develop a solutionEducation, Experience, & Skills:Required: Degree or Diploma in Engineering or other applicable/related fieldDesirable: Working knowledge of civil design and specifications, mechanical process, automation, electrical control equipment and fluid dynamics· 2+ years relevant experience in an engineer-to-order, applications engineering, and/or discrete manufacturing environment· Excellent oral and written communication skills· Experience with 2-D & 3-D drafting software (Inventor preferred)· Ability to use technology and analysis tools (Excel, Outlook, web, databases)· Highly self-motivated· Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude· Outstanding business etiquette skills· Knowledge of products and technologies including current and potential applications· Mechanical, electrical and automation knowledge· Valid driver’s license· Attention to detail
Job Title
Support Engineer