Overview:We are seeking a dedicated and detail-oriented Mobile Service Coordinator to join our dynamic team. The ideal candidate will play a crucial role in coordinating our Mobile Technician Team. This is a fully in-person role. We are hiring for multiple shifts - Day, Evening, Overnight.Responsibilities:Handle inbound phone traffic for the service department.Work with a positive and professional attitude and communicate effectively and efficiently with customers.Create and schedule all mobile service and emergency service jobs appropriately.Coordinate and direct Road Service Technicians.Prepare work orders and quotes as required.Assist with parts requests and orders.Ensure accurate and real-time statuses on all work being performed by Road Service Technicians at any given time.Follow up on jobs internally; coordinating with the Parts Department to ensure efficient turnaround times and/or with Sales regarding scheduling.Perform additional duties as required.Qualifications:Must have had a minimum of 3+ years in a coordination role, preferably in the service and repair industry.High School Diploma or equivalent.Extremely detailed and well-organized individual.Strong English communication skills, both verbal and written, with an emphasis on clear phone etiquette.Ability to adapt in high pressure situations.Self-motivated and disciplined to work with minimal supervision.Strong computer skills, with intermediate abilities in Microsoft Office, specifically Excel.This role may require availability for overtime during busy periods.Join our team as a Mobile Service Coordinator where your contributions will directly impact our operational efficiency and customer satisfaction!
Job Title
Service/Repair Coordinator