ResponsibilitiesCommunication with customers by voice and email to provide information about products and service offeringsMaintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolution of customer disputes or billing complaints.Check to ensure that appropriate changes were made to resolve customers problems.Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Investigation results and any planned adjustments.Use assertiveness and negotiation skills when handling customer cancellation requests.Escalation of unresolved customer complaints to designated departments for further investigation.Escalation of any unclear process that affects customers to ensure customer satisfaction.Correct usage policy of credits and refunds related to customer disputes or billing complaints.Solicitation of sale of new or additional services or products by interpreting customer needs, communicating solutions, and closing sale via credit/debit card or any preferred method of payment by the customer.Recommendations to customer of products, sales, shipping or billing process improvements.Others as amended by customer from time-to-time through the Change Request process.To qualifyYou must have a high school diploma or equivalent.1 year call center experience preferred.1 year sales experience preferred.We will pay you to complete online training, but you must commit to attending – 100%, no missed time.Be able to complete and pass a background check.Fluent in English and French
Job Title
Bilingual Associate - Customer Service