Overview:We are seeking a motivated and reliable Technical Services Assistant to join our team. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment. The Technical Services Assistant will play a vital role in supporting our technicians and ensuring smooth daily operations.Key Responsibilities:Provide first-level phone support by answering incoming calls, addressing customer inquiries, and booking service requests.Assist computer technicians with daily operations, including preparing equipment, organizing tools, and maintaining an efficient workflow.Maintain and update scheduling systems to coordinate service requests and technician availability.Identify and remove storage devices from enclosures and/or chassis as part of service preparation.Perform basic troubleshooting and provide support to clients under the guidance of senior technicians.Keep accurate records of service requests, customer interactions, and other relevant documentation.Perform customer service relations, including quality control follow-up communication with new and existing clients.Perform exceptional internet-based research to assist in troubleshooting and problem resolution.Ensure a tidy and organized workspace, including managing supplies and equipment inventory.Occasionally assist with on-site service requests, which may involve travel.Administrative duties as required.Qualifications:Intermediate IT knowledge, including familiarity with basic troubleshooting and technical terminology.A clean driver’s abstract (valid drivers license required).Bondable (able to pass background and security checks).Strong communication and organizational skills.Ability to multitask and adapt to changing priorities.A proactive attitude with a willingness to learn and grow within the company.Previous experience in a technical or administrative role is an asset but not required.What We Offer:Competitive compensation and benefits package.Annual Performance Bonus.Opportunity for growth and advancement based on performance and skill development.Supportive team environment with ongoing training to enhance your technical expertise.
Job Title
Technical Services Assistant