Bilingual Collections Specialist6 month contract- potential for extensionToronto- Hybrid 2 days in office (8 Spadina Avenue) Responsibilities:Negotiate payment of debts in accordance with client and company guidelines.Reduce aging and balance delinquencies.Conduct skip tracing.Coordinate outbound collection letters.Suggest improvements on operational processes and establish best practices.Produce reports, analyze data, identify trends, and provide recommendations.Identify and escalate risks as well as potential fraud.Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications.Support the collections team and management on all objectives Must haves:Bilingualism in French is required.Minimum of 1 year of experience as a proven collections expert in a banking or agency setting.Excellent written and oral communication.Strong understanding of consumer credit (secured and unsecured).Excellent collections, skip tracing, and negotiation skills.Proven track record of curing difficult accounts.Excellent customer service skills and de-escalation abilities.Thorough understanding of all privacy and collection laws.Repossession and PPSA experience is an asset.Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc.Salesforce experience will be considered an asset. Availability to work Saturdays on a rotating schedule.
Job Title
Bilingual Collections Specialist