Who We AreAfter four decades of home building excellence, Cachet has earned a reputation as an award-winning developer and builder of master-planned communities across Southern Ontario. From the very beginning, our principles have been guided by a distinctive vision of how new homes should be crafted; a vision that combines innovative architecture, superior craftsmanship, exceptional quality features and finishes, and outstanding customer care. Since 1981, Cachet has developed and built thousands of new homes—and we remain committed to enriching the lives of families by building visionary communities they will be proud to call home.What We OfferCachet is on a mission to be the most innovative community builder in Ontario. Joining our rapidly growing organization will give you the opportunity to work alongside us as we create the next generation of modern, complete communities throughout the Greater Golden Horseshoe.The environment at Cachet is dynamic, engaging, rewarding, and team oriented. We strive to ensure Cachet is a great place to work for all our team members and are committed to building a best-in-class, values-driven organization that positively impacts the lives of our team members, customers, communities, and environment.Your RoleReporting to the Vice President, Accounting & Finance, we are looking for a detail-oriented and tech-savvy Information Technology (IT) Support Specialist to provide technical assistance and support to our team, heavily focusing on the Newstar RDS. The successful candidate will also work closely with our third-party IT vendor, Jolera, to ensure smooth operations and quick resolutions for more complex issues.Responsibilities: IT SupportServe as the primary contact for internal IT support, handling software, hardware and peripheral issues for all team members (both on-site, remote, and office).Assist with onboarding new team members in collaboration with HR, including setting up their hardware, software accounts, and access to relevant systems (ie. Newstar RDS, BuilderGo, Active Directory, etc), as well as setting up workstations.Work with the third-party and collaborate with Jolera to escalate and resolve more complex IT problems, ensuring minimal downtime and quick fixes.Maintain accurate documentation of IT processes, user guides, and system configurations.Network ManagementDesign, configure, and maintain the company’s local area network (LAN), wide area network (WAN), wireless network, and other related infrastructure.Monitor and optimize network performance, addressing connectivity issues and coordinating with Jolera for advanced network troubleshooting.Manage security protocols, including firewalls, VPNs, and access controls, ensuring the integrity and security of the network.Conduct regular network performance checks and collaborate with Jolera on network upgrades and security patches.Newstar RDS SupportProvide specialized support for Newstar RDS, assisting users with troubleshooting, system setup, and optimization.Work with the IT team and Jolera to manage Newstar RDS updates, bug fixes, and performance improvements.Provide training and documentation to staff on best practices for using Newstar RDS.Systems AdministrationManage server infrastructure, ensuring the uptime and performance of core systems such as Windows Server, Active Directory, and email servers.Administer user accounts, permissions, and access rights for systems like Newstar RDS, file servers, and other key software.Collaborate with Jolera for system migrations, cloud-based services integration, and any large-scale IT projects.Ensure regular backups, system patches, and security updates across all IT systems.What You Bring:3+ years’ of experience in IT support, network administration, or systems administration rolesFamiliar with network design and implementation.Knowledge of SQL databasesKnowledge of cloud-based services such as AWS or Azure.Strong understanding of network infrastructure, including routers, switches, firewalls, and VPN technologies.Proficiency in troubleshooting and maintaining systems such as, Windows, Apple OS.Experience working with third party vendors such as Jolera to resolve advanced IT issues, such as, but not limited to, networking issues, Newstar RDS issues.Knowledge of IT security best practices and system performance optimization.Strong commitment to data integrity and security, ensuring that all information systems maintain accuracy, confidentiality, and compliance with regulationsStrong communication skills and ability to work with both technical and non-technical team members.Cachet Homes is an equal opportunity employer and does not discriminate based on age, race, religion, gender, origin, disability, or any other status protected under Canadian law or ordinances. Equal access to programs, services, and employment is available to all people.Cachet Homes is dedicated to providing a barrier-free workplace for all our team members and job applicants. If you require any accommodations throughout the recruitment process, please inform us when submitting your application, and we will take into account your accessibility needs due to a disability that respects your dignity and independence.
Job Title
Information Technology Support Specialist