Our leading retail client is looking for two Product Information Analysts to join their team on a contract basis for 1 year term. This role will be an onsite role in their Mississauga office.We are looking for an Analyst with expertise in Product Information Management (PIM) systems to take the lead in managing and supporting the implementation of our Next Gen PIM. This role will provide first-level user support, ensuring the smooth operation of the PIM system and maintaining accurate product data for the Walmart.ca catalog. The Analyst will also provide training, troubleshooting, and technical guidance to users, driving efficiency and resolving common challenges.ResponsibilitiesAct as the go-to expert for the PIM platform, ensuring its functionality aligns with business goals and outcomes.Provide Level 1 support by troubleshooting issues, replicating errors, and identifying root causes. Guide users on best practices for item setup and system navigation.Conduct one-on-one or group training sessions to help users effectively use the PIM system. Offer additional support as needed to address knowledge gaps.Oversee the correct configuration of back-end product data to achieve desired front-end results on Walmart.ca.Assist with user acceptance testing (UAT) for system updates, ensuring they meet business requirements.Compile metrics to monitor ticket resolution progress, identify recurring issues, and propose solutions to improve the user experience.Skills and Experience: Strong proficiency in Microsoft Excel and Office tools, including functions like lookups, pivot tables, and data formatting.Excellent interpersonal skills for training and collaborating with system users.Ability to handle multiple tasks and adapt quickly to changing priorities.Basic technical awareness and the ability to diagnose and match resources to technical issues.Technical Skills: Familiarity with PIM systemsExperience with JIRA and ServiceNow is a plus.Basic knowledge of SQL and the ability to perform simple queries is an asset.
Job Title
Support Analyst, PIM Systems