The Role: Manager, Loyalty Promotions & OperationsAt Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team!Job Purpose: Reporting to the Sr Manager, Loyalty Operations & Customer Insights will lead Rexall’s loyalty merchandising strategy. The Manager will collaborate with cross functional teams to plan and execute promotional strategies that support the business and vendor partners across in-store, flyer and digital channels. The Manager oversees the loyalty’s OPEX, CAPEX and promotional budget, as well as annual vendor contracts.What you are looking for:A closely connected cultureA total rewards package meant to enhance your work-life flexibilityFully utilizing your talentProfessional growth and development via challenging projects and assignmentsWarm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network What you will be doing: Leads the annual loyalty promotional planning and optimization processDevelops Front Shop Loyalty marketing campaigns to increase customer engagement and generate incremental sales & marginProvides timely, accurate campaign analysis to enable sound and well-informed business decisionsWorks closely with customer insights and analytics team to monitor results and optimize plans to drive business objectives.Develops, negotiates and communicates robust vendor packages to build sustainable vendor engagement in the loyalty programWorks closely with Loyalty partners including RBC, MD and PPN groups to plan, build and execute bespoke offers to support the needs of these partners.Manages the loyalty budget, and related expenditures & forecastingManages internal communications to stores and liaises with Operations to ensure awareness and support of all customer retention effortsActs as an escalation point for all loyalty customer services issuesManages and collaborates with Merch team to execute loyalty special events and contestsLiaises with marketing regarding creative and marketing materialsPlans and monitors timelines to ensure effective execution of loyalty programs.Works with merchandise services & IT to ensure the effective execution of loyalty programsCollaborate with external partners to develop and implement loyalty promotions and support strategiesHow you will succeed:2 to 3 Year College DiplomaUniversity degree in a related discipline such as Business Administration or MBA is considered an assetMinimum 5 years’ relevant experience in a marketing/retail environment.Minimum 3 years of managerial/people development experienceStrong leadership and team building skills.Strong business acumen and analytical skillsStrong attention to detail, planning and organization skills.Understanding and experience with retail loyalty programsMust be detail-oriented with excellent organizational skills.Proficient in Microsoft Word, Excel & PowerPoint.Strong communication skills both written and verbal.Proven ability to work in a fast-paced, multi-task environment.Retail store experience would be considered an asset.At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance. Are you #ALLin?Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.
Job Title
Manager, Loyalty Promotions & Operations