Crew HR is seeking a talented Account Manager for our client, WCP Building Renewal! ACCOUNT MANAGERAre you a passionate “people person” who builds trust and relationships effortlessly?Is your sales style naturally built on a collaborative approach and on a strong foundation of partnership with your clients?Are you a gifted communicator and listener who thrives on meeting new people and building relationships?Do you have a solid network and understanding of Strata & Property Management?Do you tackle every challenge with enthusiasm and tenacity while striving to hit the goals you set for yourself?Are you ready to grow your skills among a team of professionals with a strong reputation for producing amazing work?Do you love where you live and does that passion reflect both in your work and your West Coast lifestyle?ABOUT WCP BUILDING RENEWALWCP Building Renewal specializes in revitalizing both the interior and exterior surfaces of buildings. Utilizing principles of building science, we perform targeted restoration, envelope work, and ongoing maintenance for high and low-rise building exteriors. We employ modern design and building materials to remodel and enhance commercial and strata building interior common areas.For 20 years we have partnered with commercial property groups, residential property management companies, stratas and engineering firms across British Columbia delivering over 4500 successful interior and exterior building renewal projects.Our team is growing, and we are looking for an outgoing, results-driven Account Manager to join the team.Most importantly, this person must have the right combination of DRIVE, SKILLS, AND ATTITUDE because our passion is creating opportunities for our people and solutions for our clients.THIS IS YOU IF:You provide first-rate customer service by listening, asking the right questions, and being genuinely invested in the processYou are ambitious and confident yet down-to-earth and approachableStriking up a conversation is second nature and phone calls excite youYou are proud of your reputation for consistent, high-quality outcomesIntegrity and trust are values you swear by and live out every dayYou are an energetic self-starter who delivers on your promisesYou love healthy competition and winning, all while being a team playerYou are committed to the new relationships you create and want to accompany your clients along the journey, stepping into the Project management phase from time to time to ensure a seamless client experienceYou enjoy nurturing relationships with past, existing and new clients, truly getting to know each and every one of themYou are results-driven and produce exceptional work by focusing on the details, while still moving projects forwardYou are not afraid to roll up your sleeves and dive into a fresh challengeYou embrace life-long learning through curiosity, coaching, and professional developmentYou are calm and resilient — high-pressure situations don’t phase youYou have an outgoing personality and a genuine desire to connect with othersYou are fascinated with the latest industry trends and love to dream up new ideasYou are collaborative and friendly with a sense of humour and adventureIN THIS ROLE YOU WILL BE:Sales Generation Strategy and Relationship Building Planning and coordinating - Consistently think beyond the ordinary to develop exciting new initiatives to grow new and existing client relationshipsBuilding trust – Establish and maintain trusted relationships with key clients—building owners, strata councils, property management firms, and project managers—ensuring consistent engagement from the start to the completion of each projectGathering leads and insights - Proactively keep a regular schedule of touchpoints with customers to continue building relationships, understand their needs, and offer solutions without waiting for them to call youSavvy with Salesforce - Perform ongoing administration and tracking of the sales funnel in Salesforce weeklyListening & delivering – Regularly meet with clients to fully understand their needs, provide tailored solutions, and ensure customer satisfaction at every stageAmbassador and champion - Be the face of the company by representing WCP at trade shows and other client events to grow our business and reputationEstimating, Pre-Production, and Closing Crunching the numbers - Perform estimates for qualified opportunities (restoration, painting, etc) while following the WCP Estimating System, and generate project pricing based on WCP GP margin guidelinesAn ace at proposals - Coordinate and lead pre-production meetings and develop comprehensive and convincing proposals that leave clients feeling knowledgeable and impressedEnsuring the t’s are crossed - Take charge of transitioning projects to the approved WCP contractor, ensuring all necessary agreements are in placeClosing with gusto - Hit budgeted Success Ratio, Booked GP and Margin Targets, and ensure the budgeted trial is closed and consultation targets are hitProductionSeamlessly transition - Transition projects smoothly to the Production department, ensuring all handoffs are clear and timelyLeading from the front - Coordinate and lead Pre-Production Meetings to align teams and set clear project expectationsData-driven operations - Provide Scopes, POs, and required data for all projects before commencement to ensure smooth executionCustomer-first approach - Act as the main point of contact for customers throughout the production process, maintaining clear and consistent communicationCollaborating to succeed - Perform weekly AM/PM meetings with the Production Manager to ensure alignment and address any challengesTracking and billing with precision - Execute billing and progress claims systems bi-weekly, ensuring accuracy and timelinessAdministration and OrganizationKeeping on top of data - Maintain the CRM of marketing and sales data for specific customers, accounts, and territories in Salesforce weeklyMastering the paperwork - Prepare and submit weekly sales or inventory reports and oversee the completion of all checklistsSeen and heard - Attend weekly one-on-ones and actively participate in WCP meetings and eventsCommercial, Remodel, and Industry Knowledge Spotting trends - Proactively research and analyze commercial markets and industry data as required, staying current with construction renewal industry trendsEducating - Understand the deep nuances of commercial renewal/remodel construction and explain it to clients in a way they can understand and jargon freeEXPERIENCE REQUIRED3+ years of experience in working with strata management companies and/or B2B SalesProven successful history of direct sales, estimating, negotiating, closing and networkingPrevious experience in the construction industry (ideally in exterior building restoration or painting)Previous experience estimating exterior building restoration and/or interior projectsExceptional communication skills at levels - written, verbal and in personAbility to work independently and as part of a team, managing multiple priorities with easeExperience working Google Suites and CRM (Salesforce), CompanyCamEligible to work in CanadaLives in the lower mainland/Vancouver areaAbility to travel to lower mainland/ Vancouver Island/KelownaHas a valid drivers license and access to a reliable vehicleTHE BENEFITSOpportunity for coaching and development into leadershipAn excellent compensation package demonstrating our commitment to valuing and rewarding top talentComprehensive and outstanding extended health care benefitsBecoming a valued member of a close-knit, community-driven team that likes to kick back and have funUnlocking the chance to engage in company-sponsored professional development and ongoing educationUnique assortment of clients - property managers, building owners, operations managersWork-life balance with flexible, locally remote optionsObtain mentorship and learn from experienced leaders, including weekly one on onesIf you are nodding your head and saying “Yes, that’s me!” apply today and let us know why you’d be a great fit for the team!
Job Title
Account Manager