DESCRIPTION:The Technical Specialist will effectively provide Phoenix Contacts customers with in-depth knowledge and expertise on all Phoenix Contact products including but not limited to Industrial automation, networking, power system, instrumentation, and connectivity. The Technical Specialist will work in close collaboration with Sales and Product Marketing to ensure effective support is available for all Phoenix Contact products.RESPONSIBILITIES: Provide product and application technical support for all Phoenix Contact products.Provide pre-sales support with the selection and application of products, and system solutions to customers needsProvide after sales support, through telephone consultations, application assistance, and troubleshooting applicationsProof of concept testing and demonstrating the application and solutions to the customerTesting products to solve technical support questionsAssistance to all departments regarding product or technical questionsDevelop and maintain a good relationship with distributors and customers via positive help and attitude following the Attributes that contribute to the provision of Excellence in Customer Service.Provide support required by distributors (cross referencing competitors products, product recommendation and inform field sales as necessary)Assist and provide product training to distributors, customers and field sales as requiredAssist in building demo boards and control panelsQualify and develop leads for field salesRecommend and document improvements to technical support proceduresWork with our Quality team to review customer complaint and make sure all products are complying to Phoenix Contact standardsQUALIFICATION / EXPERIENCE REQUIREMENTS:Electrical Engineering technologist certification or equivalentExperience and knowledge with PLC programming and industrial automationExperience and knowledge of Electrical and power systemsKnowledge of electronic components such as rectifiers and voltage dividersPrevious experience working in a technical support / advisory role Able to effectively communicate both verbally and writtenEvidence of being a self-learner, eager to continue learning/studyExperience and knowledge of industrial safety systems and/or standardsKnowledge of Canadian approvals and standards such as CSA, ULESSENTIAL JOB REQUIREMENTSAttendance in accordance with company policies and participation in local, regional, and (inter)national meetingsMust be able to lift demo products, approx. 20-25 lbsMust be able to travel as required / visit customer sites Must have a valid drivers license We are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast-paced growing company with dynamic leadership and a history of growth and profitability. Awarded one of Canadas Best Workplaces, we recognize people as our most valuable resource. We are an equal opportunity employer.Phoenix Contact Ltd welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We appreciate your interest; however only candidates selected for interviews will be notified.
Job Title
Technical Specialist