Our client is seeking a highly skilled Storage Support Engineer to join their team on a full-time basis. This role involves supporting the Banks enterprise storage environment by addressing operational needs, troubleshooting technical issues, and contributing to ongoing improvement initiatives. The ideal candidate will have expertise in enterprise storage technologies, including NetApp and CommVault , and a proven track record in operational support roles. The position requires participation in an on-call rotation (every 4 to 6 weeks) and occasional work outside standard business hours. Key Responsibilities Provide operational support for the Bank's enterprise storage environment, including troubleshooting and resolving complex technical issues. Perform system patching, upgrades, and maintenance to ensure the environment aligns with business and operational requirements. Analyze the current storage solutions to identify deficiencies and recommend improvements for simplification and modernization. Support both production and non-production environments while ensuring compliance with change management policies. Define and implement required upgrades or modifications to address operational challenges and evolving business needs. Contribute to ongoing improvements by automating tasks and documenting processes. Collaborate with cross-functional teams to resolve issues and deliver project-related work. Participate in on-call rotation and provide support during non-standard business hours as needed. Required Qualifications & Skills At least 5 years of recent, demonstrated experience managing enterprise storage environments. A minimum of 5 years of experience supporting NetApp technologies. At least 5 years of experience in an operational support role. Experience adhering to and working within change management policies . Demonstrated expertise in supporting CommVault technologies. Preferred Qualifications Ability to work independently and take ownership of tasks and projects. Experience creating detailed documentation, including Visio diagrams , support documents, and knowledge transfer materials. Familiarity with automation processes in storage technologies. Additional Requirements Must be fully vaccinated against COVID-19 with vaccines approved in Canada (proof required for on-site access). Access to a personal computer or laptop that meets the following specifications for remote work: Windows 10 (version 20H2 or later) or Windows 11 USB-A port availability High-speed internet connection A smartphone capable of supporting Microsoft Authenticator for two-factor authentication. Work Model This is a hybrid role , requiring 8 days on-site per month at the Bank of Canadas headquarters in Ottawa , with the remaining work performed remotely.
Job Title
Myticas Consulting | Storage Support Engineer (32110)