Who are we : Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first), but also how to do it. Both in their unique business and anywhere in the world. Now and in the future. Our mission is to: Identify EHS requirements for the industry. Provide EHS compliance tools to companies; and Advise companies in developing and implementing corporate EHS strategies. Enhesas core clients include Fortune 500 multinational companies. For more information, visit Who are you? Enhesa empowers global businesses to create a safer, more sustainable future by providing regulatory and sustainability intelligence that helps them to protect employees, consumers, clients, and the environment. We are seeking a highly organized and customer-focused Coordinator to join our team on a 10-12 month contract. In this role, you will play a critical part in the successful upgrade and migration of over 400 customers from our legacy SaaS platform to the NextGen version. This is a unique opportunity to combine project management, customer engagement, and training skills to ensure a smooth transition for our valued customers. You will work closely with customers and our Account Management team, acting as the central coordinator to guide clients through the upgrade process, resolve challenges, and help them maximize the benefits of the new platform. Your Key Responsibilities Project Coordination: Plan, track, and manage the upgrade process for each customer, ensuring timely and successful transitions to the NextGen platform. Customer Communication: Serve as the primary point of contact for customers throughout the migration, providing clear guidance, setting expectations, and addressing questions or concerns. Training Support: Organize and deliver training sessions, resources, and materials to ensure customers are well-equipped to use the new platform. Collaboration: Work closely with the Account Management team and Platform Support Team to align on customer needs and expectations, and escalate issues as necessary. Problem-Solving: Troubleshoot challenges that arise during the upgrade process and collaborate with technical teams to resolve them. Documentation: Maintain detailed records of upgrade progress and customer interactions, ensuring project visibility and transparency and producing regular reporting for management on progress. What to bring to the table? Proven experience working directly with customers, preferably in a SaaS or technology-related environment. Demonstrated project management experience, with the ability to juggle multiple priorities and meet deadlines. Exceptional organizational skills and attention to detail. Strong communication and interpersonal skills, with the ability to build trust and rapport with diverse customer groups. Experience coordinating training or onboarding programs is a plus. Familiarity with SaaS platforms and technical concepts (preferred but not required). Experience with Confluence, JIRA and Monday.com or Miro is a plus. Minimum 3 years experience in customer facing roles such as customer success, customer support, account management, etc. Experience in the EHS, ESG or compliance space is a plus Experience with international business context is preferred (international client base and/or international company setup) What we look for Were interested in smart, independent individuals with a track record of working on successful teams and supporting great products. If you thrive in a fast-paced environment and enjoy guiding customers through transformative change, we want to hear from you.
Job Title
Customer Experience Coordinator