We are seeking a Service Shift Manager that will manage, coordinate, and direct the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction. Service Shift Manager Location(s): Swift Current (SK), Shaunavon (SK), Preeceville (SK) Salary Range: 105K 120K Permanent Position, Full Benefits: Yes Responsibilities: Assign/schedule internal/customer/warranty jobs for service employees based on their skills/knowledge and provide feedback. Work with Service Business Manager on new hire orientation, provide mentorship for new technicians. Optimize shop efficiency and flow to avoid lost billable hours. Ensure effective communication and follow up on repair status and issues. Work with manager to identify/execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons. Direct/assist in diagnosis/troubleshooting of machine problems with technicians and apprentices. Perform final checks/approvals on equipment before start of work order. Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries/needs. Assist Service Advisor in providing quotes on repairs for internal/external customers, and accurate records of work orders. Build/maintain constructive co-worker relations and foster strong team communications/dynamics. Assist/conduct safety meetings, encourage safe working habits. Desired Experience and Qualifications: 5+ years performing complex service repairs/maintenance Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent desired Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment Ability to use current business systems, working knowledge of computer functions and use. If interested please apply with a copy of your resume. If you are not available but you know someone that would be a good fit, please forward them this job description.
Job Title
Service Manager