Job Title: Corporate Card Business AnalystLocation: Toronto, ON M7A 0A9 (Can be remote)Duration: 9 monthsContract Type: T4Pay Rate: CA$42.82 CA$43.73/HourJob Description SummaryResponsible for maximizing approval rates by identifying opportunities in authorization and fraud rules. Reporting to Corporate Card Product, this position partners with clients peers internally (Corporate Card Product, Incident Team, Enterprise Fraud) and externally as needed (TSYS, Mastercard).Responsible for triage of referral/escalation cases from business partners and daily research.Prioritizes issues and engages with appropriate partners to address opportunities.Keeps detailed records of decline rates and false positives, performs trend analysis, and tackles top declines reasons with the goal of increasing overall approval rates both at the portfolio and individual company level.The incumbent has access to back-end analytics tools and systems to research corporate card transaction.Essential Job FunctionsInitiates and facilitates the documentation of event root cause process flows and propose relevant control or process changes/updates.Conducts ad-hoc authorization analysis by pulling data from the authorization and transaction databaseAccesses the TSYS mainframe. Understands the key screens where to obtain vital information to facilitate analysis and reach conclusions that lead to recommendations.Aids with maintenance of decline reason matrix and procedures for agents at call centerRequired Experience2-3 years - Deep knowledge of TSYS authorizations: Tandem, Decision Hierarchy, Range Control2-3 years - Familiarity with TSYS Fraud Prevention tools: ADS I, ADS II, Card Guard2-3 years - Tokenization/MDES/Digital walletsPrevious banking/credit card experienceStrong MS Excel skills and some SQL knowledgeEducationBachelor's DegreeSkillsUnderstanding of commercial banking and card servicesKnowledge of back-end systems supporting payment transactions, servicing products and operational procedures in TSYS environmentStrong problem solving skills and ability to make swift, sound judgmentsAbility to think out of the box, recommend feasible solutions under the circumstances and influence decision makersExceptional documentation and process management skills.Excellent verbal and written communication skills.Excellent inter-personal and partnering skills to facilitate effective working relationshipsStrong analytical, research and attention to details skills
Job Title
Corporate Card Business Analyst