THE ROLE The Personal Insurance Account Assistant provides centralized administrative support to our personal lines team to allow a seamless execution of our home & auto service strategy. Personal Insurance Account Assistants are passionate administrative professionals who can effectively manage their workflow around competing priorities without sacrificing service quality, and deliver consistent, high-end results on schedule. As a Personal Insurance Account Assistant, you are a Guardian, unselfish and approachable with a preference for detailed, skill-based work. You are; Thoughtful, steady, and reliable Requiring strong structure and adherence to the rules An eye for managing detail-work and always following through. WHAT YOULL DO: Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service; A key emphasis on building rapport and relationships and ensuring that strong long-term relationships are created by providing an industry leading level of support to clients in maintaining their insurance needs; Support the Personal Lines Advisors to reach growth initiatives on behalf of the Personal Lines department; Efficiently handle document processing, which includes new business, renewals and endorsements within EPIC for all personal lines policies. Proactively supporting the team by taking work from the central queue without prompts; Timely follow up on outstanding documents from the Insured or Insurer; Ensure EPIC workflows are followed including maintaining and updating claims information; Ensure accurate and prompt management of all accounts and invoicing process, encompassing a wide range of tasks such as Agency Billing, addressing non-payment concerns, billing amendments and payments for clients, managing NSF cases and facilitated with account cancellations due to missed payments; and Other duties as required. WHAT WE REQUIRE: An academic background consisting of post secondary education, certificates, industry programs, etc. is preferred; Willing to invest time in extensive training and obtaining insurance industry related professional designations such as CIP, CRM and CAIB; Must hold a General Insurance License or willing to obtain; A well-defined sense of diplomacy and business acumen with a focus on customer service and the overall client experience; Skill in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability; Proficiency in Microsoft Office Suite Experience with internal Broker Management Systems (EPIC) considered an asset.
Job Title
Personal Insurance Account Assistant