POSITION TITLE: Account Associate STATUS: 14-month contract The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support. HIROC knows healthcare as its the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety. As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system. HIROCs 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canadas healthcare system. One common thread running through HIROCs culture is the feeling of being part of something unique: partnering to create the safest healthcare system HIROCs vision. Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer nine years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers. Join us and be part of the team working to make a difference. KEY RESPONSIBILITIES: Learning and understanding HIROCs insurance services and various service departments to work collaboratively to ensure best possible outcomes for all inquiries while minimizing touches and providing excellent customer service/account management. Strengthen customer relationships through frequent phone and email communication. Review and professionally handle customer inquiries according to our service level agreement with a focus on quality and efficiency. Review insurance requests, such as third-party certificates, additional insureds, coverage summaries, endorsements, and other policy requests and prepare appropriate documentation. Prepare third-party certificates for Subscribers upon request. Prepare new business packages and coordinate onboarding. Aptitude for evaluating, analyzing, and interpreting information. Utilize electronic filing system (ImageRight), and CRM Dynamics for documenting subscriber interactions and other policy systems as required. Identify ideas for procedural or workflow improvements. Complete departmental specific reports or projects. Participate in corporate projects/initiatives as requested. Other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: Customer service oriented. Excellent verbal and written communication skills. Well-organized with the ability to multi-task and manage competing priorities. Good time management skills with the ability to work in dynamic, fast-paced environment, works well under pressure and mindful of deadlines Advanced working knowledge of Microsoft Office Suite, specifically Excel, Word, and PowerPoint and other business-related software (Microsoft Dynamics CRM). Strong attention to detail and accuracy is a critical component for success in this role. Ability to exercise discretion and tact in sensitive and confidential situations. Ability to conceptualize details and develop action plans for problem solving and decision making. An interest in personal development and eagerness to learn new things. An enthusiastic and creative thinker, who is effective in a culture of teamwork, collaboration, and accountability and who is constantly driving service improvement and is passionate about creating the safest health care system possible for Canadians. EDUCATION, TRAINING & EXPERIENCE: Post-Secondary Degree/College Diploma or equally relevant work experience. Have or working towards insurance designations such as CIP, CRM, CAIB, RPLU or other insurance courses an asset. 2 to 3 years commercial insurance experience in a client-facing role. TO APPLY: Please submit your rsum to In order to be considered for this position, please include a current rsum or detailed qualifications summary with your application. Only those selected for an interview will be contacted. HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Mtis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidates abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.
Job Title
Healthcare Insurance Reciprocal of Canada (HIROC) | Account Associate (14-Month