Hiboo Networks Inc. is a new telecommunications company in the Ottawa-Gatineau region that is wholly owned by Hydro Ottawa Holdings Inc.Hiboo Networks Inc. is passionate and excited to provide high-quality and high-speed fibre optic network solutions and Internet services to the Ottawa-Gatineau region. Our fast, high-capacity and highly secure connectivity solutions built on state-of-the-art technology, will deliver the low latency and high reliability network services that the business community increasingly requires to support the regions global leadership and international growth and success.Imagine working for an exciting new company, where employees have a chance to make a difference, be innovative and contribute to the success of the organization.Hiboo Networks Inc. is currently searching for a talented individual to join our team as a Senior Product Line Manager. You will lead the companys efforts in defining what markets to participate in and how to win. You will define and lead the New Product Introduction Process and work with our Technology Team to ensure the corresponding New Technology Introduction meets new product introduction goals.This position is a member of the leadership team and will mentor the sales and marketing organizations. This role will leverage both internal and external resources to create and maintain a product roadmap, establish candidate features inventory, and curate solutions detailed in the plan.The successful candidate will have the unique opportunity to develop a next generation digital service provider - service portfolio from the ground up and work with leading technology providers to help drive the roadmap into the future.Heres What You Will DoProduct Strategy and DevelopmentDefine and maintain a service roadmap; keep a list of candidate features that is generated by both customers and our internal teamsUsing a defined New Product Introduction Methodology, work with internal and external teams to 'service launch features and services on the service roadmapCross-Functional LeadershipConduct market sizing analysis on new opportunities and determine suitability for market demands and Hiboo Networks financial goalsSupport and mentor the marketing organization as they build and execute marketing campaigns to promote Hiboo Networks services (from the roadmap)Support and mentor the sales organization as they quote the services (RFXs)Be an internal leader in the negotiation of Master Service Agreements between Hiboo and its customersWork collaboratively with our Technology, Network, and Operations team to ensure the timely and efficient new technology introduction processes and resourcesParticipate as a member of Hiboos Leadership TeamCustomer Experience ManagementTake responsibility for the quote to cash process for the services launched.Define required product codes, product catalogue, ordering and fulfillment processes.Make recommendations and then execute the implementation of people, process and technology required to deliver a smooth customer experienceMonitor overall customer satisfaction levels for our launched services and make adjustments to our offerings to accommodateWork collaboratively with our Technology, Network, and Operations team to ensure the timely and efficient new technology introduction processes and resourcesHeres What you Need Skills and QualificationsA Diploma or Degree in Engineering, Computer Science, or related disciplineTen (10+) years of hands-on Product Line Management in the Service Provider and Enterprise Networking SpaceExperience with Business Services such as Internet, Ethernet, MPLS, Data Center/Cloud connectivity, DDoSProficiency with service provider technology implementation such as, BGP, EVPN, VPLS, ESI-LAG, etc.Experience and understanding of Service Provider Wholesale markets (NNIs, ENNIs, Wholesale contracts)Technical ability along with business acumen for leading presentationsStrong understanding of security measures and implementation such as DDOS, DNS Security, SOC, and other cloud managed security postureStrong understanding and experience with Outside Plant/Network Access design and architecture and End-to-End service management ie. OSS/BSSThe ideal candidate has in depth knowledge of Juniper network products (MX, ACX, and SRX) and software tools (Junos Space, Paragon)Juniper Service Provider Routing and Switching CertificationHeres Whats Great to Have Core CompetenciesAdaptable, adjusts and responds to change, can pivot and prioritizeCommitment to quality and excellenceEntrepreneurial spirit, is innovative, challenges the status quo and can take risksMotivated to hit the ground running, a self-starter who can take initiativeIntegrity, is trustworthy, fulfills commitments and does what is rightCollaboration skills, a team player who loves working with others and sharing ideasProvides best in class customer serviceExperience in a start-up organization and/or the telecommunications services industry is an assetBilingual and the ability to effectively communicate to business leaders in both English and French is an assetHeres Why You Should Join the Hiboo teamCompetitive Compensation and Incentive ProgramOutstanding Benefits ProgramRRSP Matching ProgramGenerous Paid LeaveEmployee Referral Bonus ProgramWellness Reimbursement ProgramHome Office Reimbursement ProgramCell Phone Reimbursement ProgramEmployee Assistance ProgramProfessional DevelopmentAs we build our team, the health, safety, and well-being of our employees is our top priority.Hiboo offers employees flexible work arrangements however, this position is located in Ottawa, and face-to-face meetings with the team will be required. We value the innovation and teamwork that happens when employees come together and are committed to establishing a dynamic workforce that reflects the community it serves. We are stronger together!Hiboo Networks Inc. is committed to establishing a qualified workforce that reflects the diverse population it serves, and we encourage applications from all qualified individuals. We are committed to preventing and removing barriers to employment for people with disabilities and invite you to contact us if you have questions regarding accessibility or accommodation.If you are looking to join a new dynamic organization that values entrepreneurial thinking, excellence, innovation, integrity, teamwork, and best in class service, we want to meet you!
Job Title
Senior Product Line Manager