We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems. Responsibilities: Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service. Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications. Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system. Assisting in the setup and configuration of new computer systems, software, and peripherals. Collaborating with your support team to resolve complex technical issues and escalate when necessary. Providing basic training to our organization on software and hardware usage. Ensuring compliance with company policies, security protocols, and best practices. Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions. Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills. Participating in team meetings and contribute ideas for continuous improvement. Qualifications: Post-secondary education in IT related field is required. 3+ years of experience in a technical support or help desk role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Familiarity with Microsoft Windows and Office 365 Suite. Basic knowledge of network protocols and troubleshooting. Hands-on experience with VMware for virtualization and Microsoft Azure. Strong emphasis on teamwork and a customer-oriented mindset. Ability to work independently and collaboratively within the support team. A+ certification or similar IT certifications is a plus Bilingual (English and French), an asset
Job Title
Worldsource Wealth Management | Help Desk Support Analyst