Job Title

Ace Hotel Sydney is our first-ever spot in Australia, inhabiting an historic building set in the verve of Surry Hills. Inspired by the neighborhoods vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. Weve also got three distinct restaurants led by award-winning culinary pros. Now all we need is you.Ace Hotel is currently seeking an experienced, forward-thinking Hotel General Manager to oversee our first hotel in Australia. The General Manager oversees the day-to-day hotel operations in keeping with all our home office and brand standards. They maximize profitability as well as guest and team member engagement. They communicate with relevant press, key business partners and Atelier Ace, as required. Thus role ensures the execution of all operations related functions and supports and advises other functions in reference to Ace Hotel brand standards and style. They act as key contact for Atelier Ace communications, and develop and implement strategies that deliver products and services to exceed the needs and expectations of the hotels target guest and our employees, thus providing a return on investment to the hotels investors. The role is responsible for all Administrative, Sales & Marketing, Revenue, Operational and Engineering functions, ensuring the quality of the guest experience. Additionally responsible for the development and implementation of the operational business strategy and individual departmental plans, ensuring every area of responsibility meets the agreed targets. They smoothly partner and interface with all other areas to ensure a positive guest experience and act as Ace Hotel brand representative both internally and externally.CORE FOCUS & RESPONSIBILITIES:Provide inspirational leadership by motivating, guiding and developing all related team members and encouraging them to contribute towards the overall success of the business.Create a guest responsive culture by ensuring all guests issues are addressed in a satisfactory manner and that guests are leaving the hotel feeling they have received value for their money.Approve hotel department budgets, defining and directing changes, as required. Facilitate the preparation of hotel budgets and forecasts for home office submission and approvals.Ensure all departments are aware of what is going on within the hotel. Lead the weekly operations and morning stand up meeting ensuring that regular ongoing communication is present throughout the operation.Review and provide analysis of forecasts, labor reports and productivity reports.Work closely with the team to ensure the safety and security of both staff and guests.Direct hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.Ensure hotel implementation and compliance of Ace Group International policies and procedures, as well as brand standards.Oversee the sales and marketing activity and results.Participate in sales and marketing strategy meetings. Participate in efforts to secure business, as needed.Lead lead staff/department heads to ensure overall profit, service and team member engagement goals are met or exceeded.Act as guest advocate to ensure top level of service is consistent with Ace Hotel standards.Hire, supervise, coach, counsel and conduct performance evaluations for department heads and key personnel.Undertake regular internal inspections of the hotel to ensure the companys assets are well maintained and protected and style and feel remains consistent with Ace Hotel standard.Work with the Revenue Manager to maximize hotel performance.Conduct annual performance reviews, setting objectives and expectations against departmental balanced scorecard targets.Ensure hotel policies are administered fairly and consistently, corrective action and documentation are completed according to Human Resources and hotel procedures.Ensure that all incidents are investigated and documented properly.SUPPORTING FUNCTIONSIn addition to the core focus & responsibilities, the candidate is expected to complete the following duties:Develop the skills and abilities of direct reports.Monitor high potential department heads and team member activity and ensures their growth within the company.Communicate with hotel owners regarding results and aligning strategic plans for the future development of their hotel.Communicate with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.Attend industry meetings and participates in industry organizations.Participate in and maintains active community relations.Participate in and ensures the hotel maintains active college relations.Participate in corporate activities and meetings, as requested.Travel on behalf of their respective Ace Hotel property.Input and retrieve information from computer systems for file maintenance, correspondence and preparation of forecasts.ESSENTIAL QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to provide high quality communication and be technologically sound with Google Suite applications, Opera POS and other hotel systems.Prioritize and organize work assignments, have timely follow up and execution.Have superb time management skills.Maintain complete knowledge of all hotel services/features and hours of operation.Knowledge and understanding of Atelier Ace, Ace culture, and initiativesAbility to perform critical analyses.REQUIRED EDUCATION and/or EXPERIENCEFour-year college/university degree or equivalent experience that provides the knowledge skills and ability, preferably in hospitality management, business management, or related field. Must have 5 years minimum experience showcasing successful track record in hotel operations and leadership. Hotel general management experience preferred. Must have a proven track record of successes in achieving revenue and service objectives. Proven ability to recruit, motivate and train a team of professionals. Expertise gained working in a service and quality centric environment with high quality food and beverage experience is preferred and considered an asset.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionStrategy/Planning, Management, and General BusinessIndustriesHospitalityReferrals increase your chances of interviewing at Ace Hotel / Atelier Ace by 2xSign in to set job alerts for General Manager roles.Sydney, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 4 days agoGeneral Manager - Novotel Sydney Darling SquareSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoAlexandria, New South Wales, Australia 1 month agoGeneral Manager - Come lead with us at The Kings Cross HotelSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoLurnea, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoGeneral Manager Medical Devices - Australia/New Zealand (ANZ)Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoGreater Sydney Area A$130,000.00-A$160,000.00 4 days agoSydney, New South Wales, Australia A$350,000.00-A$395,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoGeneral Manager, Investment Management - AlternatesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoVice President, Project Finance - Infrastructure and EnergyRegional Vice President, Sales (ANZ Installed Base)Sydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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