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Introduction:For over 80 years, weve been a trusted partner in the industries we serve - supporting the communities and workplaces of our members through a boots-on-the-ground approach.In 2025, Mine Super rebranded to Team Super, representing a new chapter of growth, enhanced services and a stronger future for members.The Complaints Analyst is an important part of our member focus by investigating and preparing comprehensive written responses to complaints received from Team Super members.Description:The Complaints Analyst is responsible for assisting the Executive Manager, Complaints to ensure timely and accurate resolution of complaints while maintaining compliance with regulatory standards and company policies. This position is ideal for individuals who are passionate about ensuring fair outcomes and maintaining high standards of regulatory compliance.Duties include the following:Investigate complaints received from members, regulatory and government agencies thoroughly and impartially in accordance with Team Supers Complaints Management Policy and procedures.Analyse case details, review supporting documentation, and identify key issues to address in responses.Prepare clear, concise, and professional written responses tailored to address each complaint.Collaborate with internal and external departments to gather relevant information and coordinate responses.Maintain accurate and detailed records of all complaint investigations and resolutions.Ensure all responses are submitted within established deadlines.Stay up to date with industry regulations, standards, and best practices to ensure compliance.Provide recommendations for process improvements to prevent recurring complaints and address any identified systemic issues.Liaise with stakeholders across all levels of the business and provide specialist advice, support and training on complaints related matters.Provide qualitative and quantitative reporting to Team Super Management, Executive, Boards and Committees.Skills and Experiences:Desired skills and experience:Prior experience handling complaints.Microsoft Office experience.Knowledge of complaint legislation and superannuation funds.Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.Excellent verbal and written communication skills: Craft professional correspondence and articulate findings with clarity, confidence, and professionalism.Well-organised and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities.Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment.Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism.Strong analytical and investigative skills.Proven ability to meet deadlines and manage multiple cases simultaneously.We look forward to your application.For more information about Team Super, please visit our website: www.teamsuper.com #J-18808-Ljbffr