Job Title

Be a part of creating great experiences for members of our communityProvide first class service to all members and guestsYou will be the first and last person our members see in our facilityOur customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our CentrePoint Sport and Leisure Centre.About the roleWorking a flexible roster across 7 days of the week, including evenings and weekends, Customer Service Officers act as the first point of contact for our customers.Reporting to the Frontline Coordinator, the role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks.You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.About youYou are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role!You will also come with the followingCurrent First Aid and CPR certificatePrevious experience in administration/customer service role (desirable)Commitment to SafeguardingAt the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe. #J-18808-Ljbffr