Job Title

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.About Us:Our Work Dynamics business line works with some of the world''s leading organisations to provide onsite solutions.JLL Experience Services team members are experts who create value through lasting partnerships. At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.The Role:The Workspace Experience & Operations Lead will have overall responsibility to manage the day-to-day client activities for all sites in Australia and New Zealand, and be the on-site key point of contact for key client stakeholders. The role will assume overall responsibility for managing all Workspace Experience & Operations services.A snapshot of the role:Client/Stakeholder ManagementDeliver exceptional client service and achieve high levels of client satisfactionProactively engage stakeholders to ensure that on site clients expectations are metBuild and develop effective client / stakeholder relationships across multiple levels of the organisationPeople ManagementManage and coach direct reports to develop a high performance teamDevelop and sustain a high-quality well motivated teamEnsure high staff morale, trust and work ethicsEnsure succession planning is in place for all rolesDevelop and maintain a culture that supports collaboration and performance excellence within the teamMentor and enable Training & Development of team membersSite Operations ManagementResponsible for technical and workspace operations, ensuring all Critical Environment (CEM) requirements are metResponsible for service delivery in accordance with client KPIs and SLAsRecommend continuous quality improvement practices and implement Industry Best Practice operationsImplement building procedures and performance measures and ensure they are maintained at all timesReview existing operations regularly to reduce costs and improve operational standards24/7 emergency call support and site attendance as requiredRisk ManagementEnsure full compliance with all local and governmental regulations and legislationsEnsure site risk management programs including audits are implemented and maintainedEnsure disaster recovery and business continuity plans are implemented and maintainedEnsure accuracy of escalation and incident reporting proceduresAssist in the development of guidelines and strategies to ensure compliance with JLLs business code of conductESGPrioritise compliance with all implemented sustainability programsEnsure services are delivered in a manner that supports JLL and client Net Carbon Zero Goals and D&IProcurement & Vendor ManagementEnsure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practiceMonitor vendor KPI and SLA scoresContracts ManagementManage all contracts to ensure that they are professionally delivered at the right costsEnsure expiry of contracts are well-monitored and re-procurement is initiated if neededEnsure contracts are continually assessed to deliver best value to the clientFinance ManagementPrepare and manage client and/or site annual budgets for operations and capital works, as requiredEnsure contract billing is completed in a timely mannerWhat we are looking for:Min. Bachelors degree in facilities management, building, business or other related field &/or 5+ years experience in facilities, property management or related fieldHas experience working in financial or investment banking environmentKnowledge of local occupational health and safety requirementsKnowledge of critical environmentsKnowledge of vendor management for specialized servicesHas an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Proven capacity to understand and interpret commercial contractsStrong budget management and financial analysis skillsWhat to expect from us:As an organisation, we dont just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.This is why, for more than a decade, we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Apply now LMREQ412770Location:On-site Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table! #J-18808-Ljbffr