Job Title

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this opportunity involves:Our Regional Lead, APAC Employee Experience and Concierge Operations is responsible for leading and managing a regional team of Concierge and Guest Services staff to deliver exceptional experiences to staff and their visitors across both office and remote workplace experience programs. Leading by example and representing both the JLL and the Atlassian brand to the highest standard.An overview of the role:Manage high-volume support tickets across Experience products, including gatherings, event support, and ''For You'' services. Maintain lobby and front desk areas.Meet with client to understand new offerings and plan regional implementation.Provide warm, professional welcome to all Atlassian staff, visitors, and vendors.Oversee roster development and provide backup support.Coordinate conference room scheduling and support.Maintain professional presentation and uphold grooming standards.Support emergency response and act as floor warden when required.Proactively communicate with clients for effective service delivery.Support large in-house Atlassian events as needed.Assist with Food and Beverage services and order placement.Develop operational reporting to demonstrate service quality.Manage team through meetings and one-on-ones.Handle recruitment, development, and performance management.Develop Global Concierge Playbook with peers and lead.Support remote APAC sites in Concierge matters.Assist Global Concierge Lead, Regional Facilities Lead, and Global Account Lead.Maintain financial accountability within scope.Sound like you? This is what were looking for:This is an onsite role and will be required to be in the client Sydney office. Flexible work arrangements may be considered on a case-by-case basis and are not guaranteed.We are looking for a senior operational leader, who brings professionalism and hospitality knowledge to our team.A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.Experience leading and managing a reception/concierge team or in experience services, hospitality, or events, and knowledge of commercial real estate or hospitality industry.Prior experience in facilities, property management, hospitality or related field preferred.What you can expect from us:Youll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.Interested candidates, please apply following the link below quoting job reference number REQ424975.Location: On-site Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table! #J-18808-Ljbffr