Job Title

OUR PURPOSE IS TO PROTECTWE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCECase Manager, Workers CompensationFull Time Permanent opportunity | Busy but supportive team environmentBased in Woonona with work from home flexibility availableAbout the role:Reporting directly to the Claims Lead, you will be responsible for efficiently managing your caseload. In collaboration with the Claims Officers, Injury Management Specialists and other CMI customers and stakeholders, you will ensure durable and timely return to work outcomes are achieved whilst keeping the customer at the centre of everything you do.Your main responsibilities include:Proactively handle all aspects of claims management in alignment with legislation and business rulesCollaborate with internal and external stakeholders to develop claims strategiesEngage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issuesDeliver exceptional customer service and maintain high organisational standardsAbout you:Your education, experience and skills will include:Experience in claims managementMinimum 2-3 years Workers Compensation experienceCompetent in the use of Adobe and Microsoft Office suite, particularly Word and ExcelAn ability to work effectively with a range of internal and external stakeholdersSound organisational skills and ability to prioritise a high workloadExcellent written and verbal communication and interpersonal skillsUnderstanding of medical terminologyDemonstrated behaviours aligned to our company values and culture - we care, we work together, we make a differenceWhat we offer:Supportive and collaborative team culture7.25-hour days, Monday to Friday5 weeks annual leave plus 20% leave loading18 days personal leave & 3 days family and emergency leavePaid Parental Leave for permanent employees (super paid on paid parental leave)Additional company holidays at Easter and ChristmasAccess to onsite gym and onsite parkingReward and Recognition program to celebrate your successRetailer discounts through Smart Spending AppAccess to Employee Assistance Program and novated leasingAbout us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, ''to protect''. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.To apply:Please complete your details, click apply for this position and attach a copy of your Cover Letter and Resume.Applications close 7 May 2025. Please note applications may be shortlisted and progressed prior to the closing date. #J-18808-Ljbffr