Job Title

SydneyOPERATIONS/City Rangers/City ServicesFull Time/Permanent$81,503 per annum plus superannuationCaring for our city, creating a future for allOur people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 2050 Continuing the Vision.Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.About the roleWere looking for a highly capable Customer Service Officer to be the first point of contact for the City Rangers Unit - a fast-paced, dynamic role that deals directly with complaints, incidents, and real-time operational support.This isnt your typical customer service job. Youll be the go-to person behind the scenes, managing critical communications and keeping everything running smoothly for our Rangers out in the field.Key responsibilities include:delivering high-quality customer service with professionalism and courtesyhandling and resolving a high volume of incidents, radio transmissions, and customer complaints with speed and professionalismidentifying complaint trends and escalating emerging issues to relevant stakeholdersaccurately logging, allocating, and following up on service requests and field issuescoordinating Ranger fleet records, vehicle incidents, and maintenancemaintaining clear records for compliance and potential evidence purposes.We''re looking for someone with:a qualification in Administrationproven experience in a fast-paced call centre or customer service environmentexceptional problem-solving and communication skillsstrong attention to detail and the ability to manage sensitive or urgent matters under pressureavailability to work shifts across a 7-day rostercertificate IV in Government Investigations, or willingness to obtain within 12 months is desirable.If you''re quick-thinking, cool under pressure and thrive on being the operational glue behind a high-performing team, we want to hear from you.Applicants must have full working rights to be eligible for this position.This role has the option of a rostered day off each month, known as a 19-day month.The recommended applicant must complete a pre-employment health declaration form and a criminal history check.Applications must be submitted online by 11:59pm, Tuesday 6th MayFor more information, contact Terri-Lee Lyons, Operations Coordinator on 02 9265 9125What we can offer youYoull work with passionate, welcoming and supportive people who care for our communities and create a future for all.Flexible working3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significanceCollaborative approach to flexible workingCity centre head office, with many public transport options.Professional developmentLeadership and management development programFurther education program providing reimbursement of course fees, and study and exam leaveOpportunity to attend external courses and conferencesLong service and employee recognition awardsEmployee assistance program offering free, confidential counsellingSupporting families26 weeks paid parental leave and 6 weeks paid partner leavePaid and unpaid adoption and long-term fostering leavePaid superannuation for up to 52 weeks of parental leavePart-time and job-sharing options availableSupportive return-to-work environmentInclusive cultureRecognised as an Inclusive Employer by the Diversity Council of AustraliaActive employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander networkRecognised family inclusive workplaceVeteran employment supporterFind out why a career at the City of Sydney might be right for you.How to applyWe welcome candidates from all backgrounds in a workplace as diverse as our communities. Were passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.Were a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333.Select apply now to submit your resume and selection criteria. #J-18808-Ljbffr