Job Title

Patient Financial Services Representative 4 - Call Center (Bilingual)United StatesJob DescriptionInova Center of Personalized Health is looking for a dedicated Patient Financial Services Representative 4 to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m. | Hybrid Position.The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims. Processes claims for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensures that all assigned claims meet clearinghouse and/or payer processing criteria. Ensures appropriate follow-up on assigned work lists while meeting all departmental productivity and quality review standards. Informs management of issues and potential resolutions regarding problems with the claims process. Provides support, education, and guidance to team members while performing duties, as assigned, in the absence of the supervisor or manager.Inova is consistently ranked a national healthcare leader in safety, quality, and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.Featured Benefits:Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.Retirement: Inova matches the first 5% of eligible contributions starting on your first day.Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.Patient Financial Services Representative 4 Job Responsibilities:Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.May perform additional duties as assigned.Work Schedule: 8-hour shift (Monday - Friday days, 8:00 a.m. - 5:00 p.m.)Education: Associate Degree or an additional three years of experience appropriate to the position under consideration.Experience: 3 years of experience in revenue cycle, finance, customer service or data analytics.Patient Financial Services Representative 4 Preferred Requirements:Bilingual in Spanish strongly preferred, with the ability to communicate effectively with diverse patient populations.Proficiency in hospital billing systems (e.g., Epic) and insurance verification portals.Insurance & Compliance Knowledge: Extensive understanding of Medicaid, Medicare, commercial insurance, and self-pay policies. Familiarity with HIPAA regulations and hospital financial assistance programs.Analytical & Problem-Solving Skills: Ability to analyze patient accounts, identify discrepancies, and resolve billing or insurance issues effectively.Customer Service & Call Center Experience: Proven experience in high-volume call center environments, providing prompt and empathetic support to patients regarding insurance claims, billing inquiries, and financial assistance. Skilled in de-escalating concerns, maintaining professionalism, and ensuring patient satisfaction through clear, compassionate communication.About UsWe are Inova, Northern Virginias leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we''re a national leader in healthcare safety, quality, and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we''re constantly striving to be ever better to shape a more compassionate future for healthcare.Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.Job InfoJob Identification 668635Job Category FinancePosting Date 04/22/2025, 07:08 PM #J-18808-Ljbffr