Job Title

Location Western Sydney & Nepean Blue Mountains DistrictsTalent Pool73,522.00 - 79,931.00 PLUS SuperYour roleThe Customer Service Officer (CSO) plays an integral role in providing front line services to the community from a local office (Community Service Centre or CSC or Service Hub Hub), including a range of client and administrative services that contribute to the effective delivery of quality services in the local office.What youll doAs a Customer Service Officer, you will support the delivery of the CSCs administrative functions and provide high quality customer service to our clients both in person and over the phone.You will have a strong customer service background, attention to detail, and a high level of organisational skills.You will also support caseworkers within the unit by providing administration support, assistance with processing financials, answering the switch, providing reception duties, assisting with fleet management, and a variety of other tasks.What were looking forCustomer service experience both in person and over the phoneAbility to organise work and prioritise workload in a busy work environmentA positive attitude and ability to work independently and collaborativelyProficient in Word, Outlook, and ExcelA valid drivers licenceExcellent written and verbal communication skillsGood attention to detail and a high level of organisational skillsProven experience using computer-based applicationsWhat We OfferWe offer a variety of benefits, including:A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance ProgramsApplications close: Wednesday 23rd April at 11:59pm AEST.To apply, please attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role, along with your up-to-date rsum (maximum 5 pages).Targeted Question 1: Please give an example of your experience managing multiple administrative tasks with competing deadlines.Targeted Question 2: Tell us about a time you have provided high quality customer service to clients on the telephone or in person.Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience, and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. #J-18808-Ljbffr