Job Title

Shared Services Support OfficerOrganisation/Entity: Transport For NSWJob category: ProjectsJob location: Wagga Wagga, NSW, AU, 2650Job reference number: 98458Employment type: Fixed Term Full-TimeSalary range: $75156.0-$82669.0Youre agile, keen and open to meaningful work and opportunities that come your way.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.In this role, you''ll:Join a high performing team (Procurement Team) within our Transport Shared Services Service Centre based in Wagga Wagga. You will service a variety of internal and external staff via telephone, live chat and email. Youll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.You will act as the first point of contact across multiple customer service channels, providing prompt and proactive customer service, processing transactions, and escalating where necessary in a timely manner.This is a temporary position until 9th May 2025 in our Wagga office.You have worked for an established organisation providing customer service either face to face or over the phone. Youre process driven and able to ask the right questions to find a solution efficiently. Youre comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously.Who we are:Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.If youd like further information on our inclusion and diversity initiatives, visit Transport careers.We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSWs regions or further away from the roles listed home base. It combines virtual work with in-person days at your teams home base.What are you waiting for? Connect with us. Apply now!Applications close: 11:59 pm Wednesday 5th February 2025.For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country. #J-18808-Ljbffr