Job Title

3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join a worldwide leading educational video company that enhances video learning experiences for schoolsExciting opportunity for someone who is early on in their career and looking to grow their skillset and capabilitiesPermanent, part time, 3 days per week role, hybrid working in our Pyrmont office and remotelyWhy Join Us?Do you want to shape the future of education? At ClickView, we''re on a mission to empower teachers and captivate students through the power of video. We''re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.Join our passionate team dedicated to transforming education, and be part of something that''s more than just a job for us - it''s a mission we truly believe in. We''re committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren''t just welcome, they''re celebrated!Ready to discover your potential with us?The role:As our Renewals Specialist, you''ll take responsibility of our renewals process while directly supporting a smooth and timely experience for our existing customers. Working closely with internal teams, you''ll ensure renewals are processed accurately and efficiently, contributing to both operational excellence and customer satisfaction.This role is ideal for someone early in their career who enjoys working with clear processes and has a sharp eye for detail. You''ll build hands-on experience with systems and tools, gain exposure to cross-functional collaboration, and help maintain the momentum of our customer lifecycle.Your responsibilities include:Respond to the renewals console within 24 hoursProcess renewals and send invoices for all committed customersMonitor renewal reminders and triage as requiredProcess new sales within 24 hours of handover from sales teamSupport automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessaryTo accurately document all actions and information on cases and requestsShare information and actively assist other team members to deliver quality outcomes for customersRequirements:Prior experience in a similar process-oriented or administrative role will be highly regardedExperience in renewals or sales support beneficialExcellent attention to detail, with strong time management and prioritisation capabilitiesExceptional written and verbal communication skillsCustomer centric in mindset and implementationAbility to problem solve proactively and think criticallyBenefits:Extra paid Wellbeing and Volunteering leave - to care for yourself and othersFlexible working hours and arrangements - to accommodate for different working preferences and personal situations100 days working from anywhere - work remotely from a different location for up to 100 calendar days per yearEmployee discounts - we offer all employee''s access to a wide range of discounts to support their wellbeing, financial and physical healthLearning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best youWellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we doGenerous parental leave policy - we offer an additional 16 week''s full payRegular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks dailySeniority levelEntry levelEmployment typePart-timeJob functionFinanceIndustriesIT Services and IT Consulting #J-18808-Ljbffr