Job Title

Senior Client Service Officer (Generalist)Location: Based in OrangeTalent Pool creation for multiple locations across Southern & Western District including: Bega, Coniston, Shellharbour, Bathurst, Dubbo, Parkes, Albury, Wagga Wagga, Griffith, Queanbeyan, GoulburnEmployment Type: 8-month Temporary full-time opportunity with possible extensionSalary: Clerk Grade 5/6, salary from $97,027 to $107,059 p.a. plus superannuation and employer annual leave loadingYour roleThe Senior Client Service Officer plays a crucial role in not only providing advice and developing strategic partnerships to support clients with complex support and housing needs to essential services. You will mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes for clients.What youll doIn this role your responsibilities include:Collaborating with internal and external stakeholders to address complex tenancy issues, neighbourhood disputes, and breaches.Proactively seek opportunities to uplift team capability.Manage client accounts, applications, and rental subsidies to ensure timely processing and compliance in line with policies.Oversee key processes such as client transfers, arrears, and optimising workflow to deliver quality business performance.What were looking forWere seeking individuals that are committed to driving positive change, helping clients with complex needs to thrive in a stable and supportive environment. You will also demonstrate:A high level of communication and interpersonal skills to liaise effectively with various stakeholders and build long-lasting relationships.Strong organisational and time management skills to manage competing client needs and case load.Ability to provide mentorship and training to develop team members.Competency in case management and a keen attention to detail.What We OfferWe offer a variety of benefits, including:A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date rsum (maximum 5 pages).Applications close: Tuesday 04 February 2025 11:59pm AEST.For more information about the role or what its like to work for DCJ, please contact the hiring manager Michelle Hanley on 0427 812 924 or at michelle.hanley@homes.nsw.gov.auIf youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Justine Clark on 0472 517 545 or via Justine.Clark@dcj.nsw.gov.au.Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr