Job Title

The purpose of the Receptionist Dental Centre Network role is to:Maximise the number of patient appointments and manage the appointment bookManage incoming phone callsProvide quality customer service to members and staffRaise accounts and receipt paymentsComply with HCF Dental Quality Management System and HCF policies and proceduresSupport the Practice Manager and Dentist in Charge in actively fostering teamwork and efficient running of the dental centreThis is a 6-month fixed term contract.KEY TASKSCustomer serviceProvide courteous, prompt and correct responses to all enquiries receivedAnswer the phone within KPI and assist at all times of the day to monitor calls in the queueManagement of the appointment bookMaximise the number of patient appointments, minimise gapsCreate, reschedule and cancel appointments as requiredPerform follow-up phone calls on patient recalls within KPIsPerform follow-up phone calls on patient cancellationsConfirm eligibility of membersProcess the daily SMS confirmations and confirm appointments by phone as requiredMonitor the appointment mailbox and respond within the KPI of 4 working hoursFront desk serviceMonitor patients and activity in the reception area, keep clean and tidyArrive patients and assist emergency patients in accordance with HCF Dental requirementsCollect medical history forms in accordance with HCF Dental requirementsRaise patient accounts, claim benefits and receipt gap paymentsMaximise the number of patients who are correctly departed (pay account, make next appointment)General office functionsActively follow-up payment of gap accounts up to 30 days and record actions in D4WAssist with refunds, credit adjustments and benefit issuesPrepare attendance certificates as requiredPrepare external mail and mail bags for collectionReceive and deliver incoming goods, including RACE laboratory itemsResponsibilities associated with early opening and late closingLiaise with other Dental Centres regarding patient files as requiredFile archiving and destructionDaily bankingBalance takings at end of day and prepare end of day reports.Archive patient records and retrieve from archive on authorised requestLiaise with DCN admin team in respect to information release and referral lettersReport any fraudulent behaviour or activityOther tasks allocated by Senior Receptionist or Practice ManagerEssential SKILLS, EXPERIENCE AND QUALIFICATIONSNeat appearance and personal presentationCompetent in appointment booking and accounts systemsAbility to maintain a high degree of confidentiality, tact and diplomacyKnowledge of Dental Centre systemsDesirableExperience as a Dental Assistant or interest to be cross trained in this areaKnowledge of D4WMicrosoft Outlook, Excel and WordQualifications in first aidAbout HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.Culture & BenefitsPurpose-driven passionWere united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.Wellness and work-life balanceSkillsWell empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:50% subsidy on HCF hospital and/or extras cover18 weeks of parental leave for all new parentsMental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and moreDiscounts on HCFs products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.Collaboration and inclusivityWe embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.Continuous learning and growthWe believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.Next stepsIf you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition peopleservices@hcf.com.au to discuss.We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. #J-18808-Ljbffr