Job Title

Add expected salary to your profile for insights.Join a national business as Operations & Sales Manager Retirement Living, supporting one of its well-established Victorian villages to continue thriving. This role blends strategic sales with operational excellencewhere business acumen meets genuine care. Youll lead with excellence, shape the resident experience, and create a place people are proud to call home.Who''s hiring?We cant tell you that just yet, but trust usthis is a standout! What we can say is that youll be joining a growing national organisation with a strong reputation for professionalism, care, and high-quality service. Known for their belief in responsible business, supportive team culture and excellence in the retirement living, this business is focused on creating meaningful communitiesand theyre looking for someone to help lead the way in one of their established Victorian villages.So, what''s the role?This is a full-time leadership role that blends operational oversight with sales expertise. As Operations & Sales Manager Retirement Living, youll drive occupancy, build relationships, and ensure the day-to-day experience for residents is exceptional. Youll lead a committed team and be a key figure in maintaining high standards across service delivery, compliance, and resident engagement. Reporting to the General Manager, youll have the autonomy to make things happenand the support to do them well.Heres what a typical week in the role might include:Developing and delivering sales strategies to drive occupancy and meet targets.Conducting tours, presentations, and meetings with prospective residents and families.Building strong referral networks with local businesses, healthcare providers and community organisations.Overseeing daily operationsfrom resident services to facilities and dining.Working with marketing teams on promotional materials and campaigns.Managing lead generation, follow-ups, and conversion strategieswhile tracking performance and keeping the lead database up to date.Managing budgets, revenue, and expenses for optimum financial performance.Ensuring compliance with policies, procedures, and safety regulations.Leading, training, and supporting staff across the village.Responding to resident feedback and developing community engagement initiatives.Creating a positive, seamless experience for every new resident move-in.Enough about uslet''s talk about whether this role is for you!Were looking for someone whos a confident people leader, a clear communicator, and someone who understands the balance between warmth, professionalism, and performance.You might be the right fit if you:Bring proven experience in sales and operationsideally in retirement living, senior care, or hospitality.A solid understanding of industry regulations, compliance standards, and what best practice really looks like in retirement living.Strong financial acumen, with hands-on experience managing budgets, revenue, and forecasting to support a commercially sound operation.Know how to lead a team with clarity, structure, and support.Communicate confidently and compassionately with residents, families, and staff.Are organised, thorough, and focused on the details.Build trust quickly and foster long-lasting relationships.Take pride in creating a welcoming, professional, and warm environment.Whats in it for you?A respected organisation with a strong national footprintand growth ahead.A full-time leadership role with real impact and autonomy.A workplace where high standards, strong relationships, and great communication are valued.A supportive team and management structure wholl set you up to succeed.The chance to make a meaningful difference in peoples lives every day.How to apply?If this sounds like the role for you, wed love to hear from you. For a confidential discussion about the opportunity, please don''t hesitate to contact Tracy Davidson at Mansfield & Co on 0411 487 308. Please provide all applications in MS Word Format. #J-18808-Ljbffr