Job Title

What youll doThis is an exciting entry-level opportunity for those starting or continuing their career in customer service. As part of this contact centre role, you will be responsible for identifying and meeting the needs of the customer and providing a high level of customer service while providing information, answering questions, and explaining products and services.You will be joining a diverse team and supported by an experienced team leader, where you will be provided with structured training for 3-4 weeks. There are ample opportunities for career progression and great company benefits including extra leave, discounts, as well as training and development.You will also be available to work across a roster from 07:00 AM - 5:00 PM, Monday-Friday, although we are usually able to align rosters to our teams first preferences. This is a full-time role based in the Brisbane CBD; however, the team works from home on Mondays and Fridays.Key responsibilities include:Deliver excellent customer service via phone, email, and chat assisting with inquiries.Guide customers through the background check and screening process aligned to various government requirements, helping them solve problems related to their background check processes.Respond to client and consumer queries in a timely manner meeting KPIs, providing excellent customer service.Handle complaints in a highly professional manner.Execute the fulfilment/delivery of all products and services in accordance with SLAs, following standard processes and procedures.Work closely with other teams to escalate and resolve more complex issues.Ensure compliance with privacy and security guidelines when handling sensitive customer data.Maintain a positive and solution-oriented approach to ensure a positive experience for our customers.Ability to adapt and learn new skills and processes quickly as products and requirements change.What experience you needSome experience in customer-facing roles (retail, hospitality, call centres, etc.) is beneficial but not essential as full training will be provided.Demonstrated ability to solve customer problems and work with customer frustrations.Attention to detail and problem-solving skills.Ability to work efficiently in a team-oriented environment.Familiarity with computer skills (e.g., Microsoft Office, Google Workspace).What could set you apartSimilar experience in the Banking & Finance sector.Proven experience in handling complaints.Whats in it for you?At Equifax, we are on a mission to ensure that you have the support, resources, and opportunities to Power Your Possible. Here are just a few ways we give back to our teams:Hybrid Work ModelAdditional Leave Allocations + Public Holiday SwapsDiscounted Gym MembershipsDiscounted Private Health Cover (and discounted Pet Insurance if you want it!)Employee Stock Purchase PlanCareer Development and LearningA Diverse and Inclusive Workplace and EnvironmentWellbeing Resources #J-18808-Ljbffr