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Get AI-powered advice on this job and more exclusive features.Company DescriptionCitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers, enabling the transition to a clean energy future. Our networks provide reliable, safe, and affordable electricity supplies, playing a crucial role in the energy supply chain. As industry leaders, we support customer choice while ensuring community safety and system stability in the face of climate challenges.Role DescriptionThis is a contract on-site role for a Service Desk Analyst located in Melbourne, VIC. The Service Desk Analyst will be responsible for providing technical support, analyzing and troubleshooting issues, and delivering exceptional customer service to internal and external stakeholders on a daily basis.QualificationsTechnical Support and Troubleshooting skillsAnalytical SkillsCustomer Support and Service skillsExperience in IT or related fieldExcellent interpersonal and communication skillsAbility to work effectively in a team environmentRelevant certifications or qualifications in IT supportKey ResponsibilitiesProvide technical support and assistance via phone and in personTroubleshoot and resolve hardware and software issues for usersDocument and track issues in the Service Desk ticketing systemPrioritise and escalate issues as necessary to other technical teamsMaintain knowledge base of common issues and solutions for future reference.Perform software installations, updates and configurationSeniority levelEntry levelEmployment typeContractJob functionInformation TechnologyIndustriesUtilities #J-18808-Ljbffr