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Job Description - Customer Service Representative (Call Centre) (2500319)Customer Service Representative (Call Centre) - ( 2500319 )Full time, fixed term position until October 2025Candidates may be considered for similar roles that arise within 3 monthsCommencing at $79,526 + 11.5% superAbout the OpportunityAs a Customer Service Representative (CSR), you will play a key role in representing the City of Adelaide (CoA), as the first point of contact to our many and varied customers. You will deliver excellent experiences to customers contacting us by phone as well as some in-person and email contact.You will enrich the customer experience by providing positive, meaningful and relevant suggestions and referrals to help us create a city everyone can enjoy.Some of the things youll see yourself doing with us are:Providing professional customer service in our call centre.Providing occasional face-to-face customer service at our front counter.Responding to email and other written correspondence as required.Please note that applicants moving to the next stage will need to be available to attend a group assessment on 12 May 2025 (Monday).Why join our team as a Customer Service Representative?CoA provides you with a great opportunity to build your career, while having a genuine impact on our city and our communities. As a Capital City Council, we have wide-ranging responsibilities that impact everyone who visits, works and plays in the City. As a CSR, youll be assisting customer queries, which will expose you to the many different services that Council provides. This includes everything from community wellbeing to urban planning, events to infrastructure, lifestyle experiences to heritage, corporate services and many more.About YouTo be successful in this role you will have:Demonstrated experience in delivering a high level of customer satisfaction in a fast-paced customer service environment.Previous call centre experience would be highly desirable, however we would also love to hear from you if you have fast-food, hospitality or retail experience too!Demonstrated ability to plan and operate efficiently, under pressure to complete work.Excellent verbal and written communication skills with the ability to manage challenging clients and situations tactfully and sensitively, and sound numeracy skills.About UsLocated in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our communitys wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!The Customer and Marketing Team supports extraordinary customer experiences, celebrates our city through the delivery of creative and digital services, and enhances our reputation by promoting our achievements and initiatives.For Further Enquiries & How to ApplyAll enquiries regarding this position will remain private and confidential and can be directed to Anh Le on 08 8203 7931.If youre interested in this role, please submit a resume online. There is no need for a cover letter, however, there are a few pre-screening questions for you to respond to.Please review the position description prior to submitting an application by following the prompts to apply.Please note as part of the application process, there will be pre-screening questions which ask you to:Articulate why youre interested in applying for this roleAsk if you have worked in a customer service roleAsk if you have worked in a role where you were required to enforce policies that customers may not agree withRespond to whether you have had experience using multiple computer systems while dealing with customer enquiriesRespond to whether you have experience navigating a company knowledge baseRespond to whether you have worked in a fast-paced environment where you are responsible for handling a wide range of enquiries.Applications close at 11.59pm, 24 April 2025.Please be advised this is a full-time, fixed term opportunity until October 2025 with a starting salary at the Level 3 Classification commencing at $79,526 + 11.5% superannuation. This recruitment is also to establish a pool for any vacancies that arise in this role within the next 3 months.Where to from here?Once the job advertisement period has closed, each application will be reviewed against our selection criteria. If your application is progressing to the next stage, we will reach out to invite you in for a group interview/information session. You will have the opportunity to meet a few of our Customer Service Officers who will provide you with an insight into what a day-to-day looks like, go through real-life scenarios and a group activity to help us get to know you better.Should you meet the required skills needed for the role, well invite you to a one-on-one interview where you can share more of your skills and experiences with us.If you arent successful on this round, dont worry! We can keep your application on hand if you wish to be considered for future vacancies in this team.We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333. #J-18808-Ljbffr