Job Title

Client Service Officer Talent Pool CreationLocation: Ongoing Griffith & Albury and Talent Pool for various locations listed belowAlbury, Batemans Bay, Bathurst & Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga.Clerk Grade 2/4, $77,795 - $90,001 pa plus superannuation & annual leave loading, plus other benefitsOpportunities for learning, development, and career progressionGenerous leave entitlements including Flex Leave and flexible work practicesTailored training to support you to be confident in your roleYour roleHomes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.This talent pool recruitment will span over the following locations: Albury, Batemans Bay, Bathurst & Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga.What youll doAs a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.You will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better housing outcomes for clients.You will be working directly with a range of support services and clients in an outreach capacity either in the community, or in homes, delivering a range of housing assistance options that are tailored to meet the needs of our clients.Our Access & Demand Team:Working with clients at the counter or over the phoneProcessing and assessment of applications and enquiries using relevant legislation, policies, and proceduresWorking collaboratively in a team environment to achieve key performance indicators (KPIs), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients.Using a range of technologies including various online communication tools and programs.Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution.Our Tenancy Team:Visiting Tenants in their homes on a regular scheduled basisWorking with clients at the counter or over the phoneProcessing and assessment of applications and enquiries using relevant legislation, policies, and proceduresWorking collaboratively in a team environment to achieve the teams key performance indicators (KPIs) to ensure sustainable tenancies.Engaging with local community stakeholders to support clients in maintaining tenancyUsing a range of technologies including IPAD, online phone system and online formsWhat were looking forIn addition to meeting the essential requirements, the successful candidates will have the following:Ability to work independently and manage your own work. Including working both independently and within a team environmentAbility to establish and maintain relationships with internal and external stakeholdersA commitment to a culture of teamwork, excellence, and continuous improvementClient service skills with an empathic approach to clientsWhat We OfferWe offer a variety of benefits, including:A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.Applications close Sunday 27th April 2025 at 11:59pm AEST.For more information about the role or what its like to work for DCJ, please contact the hiring manager Virginia Ring on 0429211821 or virginia.ring@homesnsw.gov.auIf youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application) , please Raji Subramanian at 02 86887146 or email rajalakshmi.subramanian@dcj.nsw.gov.au Inclusion and Diversity lies at the heart of how we recruitThis recruitment is to create a talent pool for potential future opportunities within the Housing Services division.Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr