Job Title

This is a Customer Experience Specialist - Retail (Part time) role with one of the leading companies in AU right now Koala with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Koala We''re on the lookout for passionate individuals who thrive on creating exceptional customer experiences. If you''re someone who naturally lights up a room, brings vibrant energy to every customer interaction, and genuinely enjoys connecting with people - we want you on our team You''ll be the first to greet our customers with a warm smile, and the first to jump in when there''s something that needs doing. From answering questions to keeping things running smoothly, you''ll be proactive, positive, and always ready to surprise and delight our customers Requirements What key responsibilities does this role have Koala? - Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers - The ability to work independently to manage all operational aspects of the pop up location. This includes, but is not limited to, opening and closing processes, manual process of stock management, following up with customers who have visited the store. - Driving sales for all Koala products, including those not on display at the pop up, through meaningful interactions with customers - A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala. - A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment. - Maintain high attention to detail, ensuring our retail space is immaculately presented at all times. - Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience - Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly. - Be comfortable with manual handling, assembly of furniture and demonstrating features Ideal background - 3 years experience in a retail/ face to face customer service environment - Comfortable working shift hours (including weekends) is a must - Exceptional customer service skills with a natural ability to engage and energise a room - Did we mention that empathy is a must have? Our customers are at the heart of our business and an empathetic approach is a must at every touchpoint - You love people and thrive on supporting them - Near perfect grammar, english written and verbal skills - Experience in retailing/ customer service - Experience working in a fast paced environment with minimal supervision Applications including a video introduction are preferred. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Koala. Applying here is the first step in the hiring process for this role at Koala. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.