Bring your you to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. Were better and bolder together.Your opportunity:As our valued Customer Support Specialist, you will play a vital role in delivering first-class customer support and service. Youll draw on your ability to build rapport with customers to respond to calls and enquiries specific to their needs.You''ll make impact by:Providing support to customers through the following Servicing Journeys (Onboarding, Provisioning, Level 1 Fault Trouble Shooting, In-life care).Answering incoming calls and customer queries in a timely and efficient manner and taking ownership to resolve concerns and enquiries and achieve first contact resolution where possible.Triage or escalate to the right internal party, through a warm transfer where possible, when first contact resolution is not possible (e.g., Technical Support Level 2).Processing orders and transactions in an efficient and timely manner while providing a leading customer experience.Working cooperatively with Billing, Sales, Finance, and Operations on billing queries, and/or credit and collections or commercial disputes ensuring the customer is regularly kept up to date with relevant information.What youll bring:Strong customer service focus with effective resolution of customer calls and requests within agreed SLAs.Act proactively or in response to customer escalations and work collaboratively with internal teams as required to achieve resolution.Ability to deal with high-pressure situations and changeable environments.Flexible, resilient, and tenacious with a propensity to persevere.Ability to build relationships with customers and peers alike.Ideally, you will also have:Preparation and proofing of knowledge base documentation and customer updates.Advanced listening and interpersonal skills.Ability to prioritise workload.What''s in it for you?Flexible hybrid way of working (from home and office).Your Leave - an additional 4 days of leave to be used whenever you like - every year.Access to TPG Learning Hub platform and internal development opportunities.Access to Corporate Partner Discounts.Come join us and build a better future. Apply today.Dont meet every single requirement? Thats OK! At TPG Telecom, were all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications dont align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.#LI-Hybrid #LI-TS1 #J-18808-Ljbffr
Job Title
Customer Support Specialist