Job Title

End-user Services Support Engineer at The Catch GroupRetail, Full-time, Truganina, Victoria, AustraliaDescriptionCatch is undergoing massive growth, and now is a great time to be part of our exciting journey!Currently, we have a vacancy for an End-user Services Support Engineer, based at our warehouses in Melbournes western suburbs. Youll be joining a skilled IT Operations department, assisting our internal customers with their technology needs. This includes desktops, laptops, mobile devices, cloud services, and much more.To be successful in this role, you will be a customer service whizz as much as you are a techie. Were looking for the right candidate to provide delightful customer service to our internal customers - the people of Catch.com.au!The impact youll haveWhat does a normal day in the life of an End-user Services Support Engineer look like? Well, no two days are the same, but you can expect your typical day to include some of the following things:Resolving requests and incidents for our awesome internal Catch.com.au customers across a wide variety of technologySupport of all aspects of client Windows and Mac operating systems, applications, and Cloud services (such as Microsoft Office, G Suite, etc.)Helping to support warehouse-specific IT infrastructure, such as automation, scanners, and moreParticipation in a wide variety of projects and complex tasksAsset management of our desktop/mobile fleet of hardware, including stock-level management and procurement of assets and services, where and when neededIdentification of trends, repetitive failures, inefficiencies, and areas for improvementManagement of on-boarding and off-boarding of staff in close partnership with our People and Culture team (HR)Creation and maintenance of our documentation procedures, user manuals, instructions, help articles etc.Participation in the rotating on-call rosterOccasional travel to the Head Office location and seasonal pop-up stores (Melbourne metro area) to provide additional IT supportRequirementsOutstanding communication and customer service skills in all mediums; face to face, written, telephone/remoteTertiary qualifications in a relevant area or equivalent degree/qualification with relevant experience3+ years prior experience in Desktop support and System/Helpdesk AdministrationIndustry certificationsUser account and group management through local (Active Directory) and cloud-based services (Office365, G Suite, etc.)Ability to work effectively, both independently and within a team environmentEnthusiastic, curious, and possess a deep desire to learn moreDriver''s license and own carExposure to any additional technology will be highly regarded. Some examples are:NetworkingHypervisor virtualisation management/knowledgeSounds like youd be a good fit? Well check out what we provide our passionate people:An organisation that is undergoing incredible growthSupport and collaboration, not just with their immediate team, but with the broader organisation as well!An organisation that truly does what some call work/life balance (we just say live your life)Employee benefits like discounted gym membership, Kmart discount card, free parking, free breakfast, free Wi-Fi, in house learning and development, monthly lunches plus loads moreAbout CatchBack in 2006, Catch set out to shake up Australias online retail landscape. Weve come a long way since!Were not just one of the countrys top eCommerce players, with a proven track record of growth, an award-winning digital platform and second to none customer experience offering. Behind the scenes, were a world-class team of creatives, strategists, developers and innovators, and were on the hunt for like-minded people to jump on board.We dont play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.At Catch, we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability. #J-18808-Ljbffr