Job Title

Add expected salary to your profile for insightsWant to be part of a fast-moving company where your ideas actually shape how we grow? This role is your chance to lead, build client relationships, and make a tangible differenceevery day.Were looking for a confident communicator and natural leader to manage client relationships across Adelaides metro area. If youve got a background in cleaning services, and you thrive in fast-paced environments with a bit of banterthis might be your next move.About the roleThis role contributes to the ongoing growth and development of ServiceFM. If you are successful in this role, you will be responsible for managing and maintaining client satisfaction for the portfolio of clients allocated to you in a professional, profitable, and sustainable manner.You will also be responsible for providing leadership and guidance to supervisors to help guide their team. Do note, given the nature of the cleaning industry and our commitment to keeping our clients satisfied, from time to time you may be required to work after hours.Key ResponsibilitiesManage service delivery in accordance with service level agreements.Manage new contract commencements (Start-Ups) and contract terminations.Conduct and record client site inspections in accordance with portfolio and minimum inspection schedule.Manage programmed and special services as required.Identify, manage, document and follow-up non-conforming services, including taking corrective and preventative action as appropriate.Stock control for contracts within the jobholders portfolio.Maintain equipment, including regular inspection, staff training, supervision, repairs, testing and tagging, and records within your portfolio.Conform to budgetary limits and profitability targets as set by management for all client contracts, special services, labour, sub-contractors, supplies, chemicals, materials and equipment.Management and support of all Employees, Sub-Contractors and Suppliers within your portfolio of responsibility, including their behaviour and performance.Minor business development functions as required.About youWe are looking for someone proactive with a positive attitude and an interest in supporting our growth. Someone who can develop and maintain professional relationships. You show initiative and enjoy working in a collaborative environment, with the ability to work both autonomously and effectively as part of a team.Skills and ExperienceThe role requires working with high-expectation clients who value attention to detail and excellence in service delivery.A professional and solution-focused approach is essential when responding to client requests and adjustments.The ability to take feedback objectively and implement improvements without taking it personally is key to success in this role.Excellent communication skills (verbal and written), with the confidence to handle client interactions and team leadership.Must have relevant experience and knowledge of the cleaning industry and supervision of cleaning procedures.Educational qualifications relating to business administration, people management, demonstrate experience and an understanding of the changing climate of the cleaning and facility management industry.As a company vehicle is required to be used as part of the duties, a valid Australian drivers license is required of the person conducting this job.Previous experience in a leadership role.Understanding of Facilities Management services.Experience in organising and prioritising a demanding workload is essential. Ability to work under pressure and always meet deadlines.You have strong attention to detail, are accountable, and you are passionate to share your latest findings with the team.Hold (or willing to obtain) a current National Police Clearance and Working With Children Check.The CompanyAt ServiceFM, we believe where people work matters. Thats why we get personal, to create better workplace environments. Since 1979 we have been creating strategic partnerships to innovate, manage and maintain spaces that are safe, efficient, and enjoyable for the people who use these environments to do business.Centred on a promise of Quality, Value & Flexibility, our integrated facilities management is personalised to each client in the public and private sectors in all regions of Australia.Headquartered in Adelaide, with offices in Melbourne, Sydney, Brisbane, and Perth, this privately owned company is placed within the top 50 companies on the SA Business Index, measured by market capitalisation.Our mission is to: Create better working environments. Our aim is to service workplaces so people enjoy coming to work every day.The CultureCultural fit is important, and ServiceFMs culture is embodied in the core values of safety, innovation, integrity, respect, trust, and agility. We foster a sense of belonging and highly value everyones positive contribution to the business, as we know this is a large part of what brings personal job satisfaction.On one hand, the environment is relaxed, down-to-earth, friendly, and fun; and on the other, business activity is fast-paced and agile with an accompanying growth mindset. There is office banter through the corridors, where people are free to express their individuality and have a laugh; so long as behaviour is respectful and well-intentioned, with a focus on achieving objectives.In return we will:Fully maintained company vehicleOffer a positive work-life balance with flexibility and the ability to work from home when required.A leadership team continually investing and fostering your professional growth and development.Great, fun, and energetic office fuelled with passion and energy.Paid wellness days over and above base personal leave.Employee Assistance Program for all team members and their families.Paid flu vaccinations.How do your skills match this job?Your application will include the following questions:Do you have a current Working With Children (WWC) Check?Which of the following statements best describes your right to work in Australia?Do you have a current Police Check (National Police Certificate) for employment?How many years'' experience do you have as a client manager?How many years of people management experience do you have?How many years'' experience do you have in a training & development role?Do you have a current Australian driver''s licence? #J-18808-Ljbffr