Partnering with the renowned John Deere lineup of agricultural machinery, you will play a pivotal role as the key liaison between our Hutcheon and Pearce Griffith branch and our customers, ensuring seamless maintenance and repairs for their equipment.We are seeking a dedicated professional who thrives on building strong customer relationships and delivering outstanding service.Why Join Us?Certified Great Place to Work 24/25Industry Competitive RemunerationParticipation in the monthly-paid Performance Bonus SchemeStaff discounts on John Deere parts, products, toys, and merchandiseReceive staff gifts for Christmas & at our annual All Employee MeetingMake-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life eventA commitment to a healthy work-life balanceAnnual uniform and PPE allowanceReceive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and Book a Banker workplace appointments.Access to Toyota Fleet Vehicle discountsEnjoy exclusive discounts and cashback offers through our EH Work App (retail, health, entertainment and wellbeing)Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance ReviewsCoaching, counselling and well-being support services through our EAP Provider; AssureResponsibilities will include (but not limited to):Provide accurate and competitive quotations for service repair jobs, ensuring transparency and clarity for customers.Coordinate and manage customer job bookings, working closely with the Service Manager to optimise scheduling.Prepare and process warranty and product improvement claims, including calculating charges, submitting documentation, and following up with the Group Warranty Department for timely resolution.Review and refine Repair Order (RO) stories, identifying gaps and opportunities to support the Service Manager in final invoice approvals.Compile, analyse, and share key performance insights, tracking department efficiency and productivity to support continuous improvement.As the successful applicant you will have:Sound knowledge of accounting practices.Ability to use standard desktop applications such as Microsoft Office and Internet functions.Knowledge of office procedures, data entry, and spreadsheets.Good understanding of mechanical / technical terms is preferred.Qualifications as a mechanic preferred but not essential with experience.An energetic and can-do approach to your work.About Hutcheon and PearceHutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW.We proudly operate out of 20 locations and are committed to providing top-notch equipment, exceptional after-sales support, and outstanding customer service. Our team embodies four core values Community, Innovation, Integrity, and Teamwork.These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.Hutcheon and Pearce has always been a proud family-owned business.Want more information?Contact recruitment@hutcheonandpearce.com.au or call Tyler on 0428 668 748.Resumes are considered upon submission.Apply today to experience the H&P difference!At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve. #J-18808-Ljbffr
Job Title
Service Advisor