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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionA healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. Thats what makes us Roche.Join one of the worlds largest diagnostics companies focused on advancing science to improve peoples lives.Customer focused role to ensure superior customer service.Melbourne - Field based role | Join a dynamic and supportive team of professionals.The Lab Insights Support & Implementation Specialist is responsible for all Roche supplied customer IT solutions including direct Instrument interfacing, covering all business areas within Roche Diagnostics Australia. Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.Key responsibilities include:Install, maintain and troubleshoot Roche IT solutions and Roche Instruments Operating software at Customer sites as required.Engage with the customer during the sales process and bring the projects through planning, implementation, testing and into a live system.Support the Service team in IT and service related issues remotely or at customer sites.Deliver software upgrades and be involved in site system design and implementations.Provide consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of IT products to ensure goals and objectives of Roche products are installed and integrated via HL7 and ASTM with Hospital/Laboratory Information System (HIS/LIS), within prescribed timeframe and cost parameters.Provide workflow consulting activities that include the documentation of existing layout and laboratory processes, and a proposal for the future using appropriate visualization and simulations tools e.g. turnaround time (TAT) reports/simulations, laboratory layout, laboratory process mapping.Understand and translate the features of all IT Solutions portfolio of products into customer oriented benefits communication.Provide product presentation, demonstration, and end-user training/workshop.Provide second level IT support / troubleshooting assistance to Application Specialists, Field Service Engineers and customers for all Roche Instrumentation.As superior customer service is pivotal to the success of Roche, telephonic and online support is also supplied nationally via the National Support Centre/Integrated Communications Centre.Who you are:Youre someone who wants to influence your own development. You are looking for the opportunity to pursue your interests across functions and working in a multicultural environment motivates you. You have:Relevant degree / diploma in Science / Laboratory Science / Biomedical Engineering with special emphasis on Information Technology subjects.At least 3 years experience working in related fields within the Medical Diagnostic Industry.Excellent communication skills, both written and verbal.Strong customer empathy and interaction skills.Proven track record in data connectivity, troubleshooting and resolution.Current drivers license and ability to travel interstate.To be successful in this role, you should demonstrate:Analytical Systems expertise - Roche Automated Analytical Systems including Clinical Chemistry Systems, Immunodiagnostic systems, Hematology Systems, Anatomical Pathology and Integration solutions.Experience interfacing laboratory and hospital equipment to middleware or various LIS systems is essential.Strong knowledge of IT infrastructure technology including servers, desktops, storage, networks, operating systems, platforms and configurations.Thorough knowledge of the widely used ASTM/HL7 protocols, TCP/IP, networking and firewalls would be an advantage.Knowledge and experience using SQL.Experience in training personnel would be an advantage.An understanding of network security and the current Cybersecurity landscape.This role is Melbourne based and full eligibility to live and work in Australia is required as visa and/or relocation support is not available for this role.At Roche Diagnostics Australia, we are proud of our recent gender pay gap results and remain committed to promoting an equitable and inclusive recruitment and people practices that empower our people to be the best version of themselves.We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.What we offerRoche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.We care about you - as a whole person. That''s why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you''re thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimize any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.Who we areA healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Lets build a healthier future, together.Roche is an Equal Opportunity Employer. #J-18808-Ljbffr