About the RoleWere introducing a modern, distributed IT support model across our 120 dental centrescombining the strength of a local support team with the reach of an offshore support crew. As part of this exciting change, were hiring a personable and proactive Support Engineer to be based in the Sydney region. There are 23 centres across the Greater Sydney area.You''ll be the trusted face of IT support in our Sydney regionhelping our dental centre teams, ensuring technology is running smoothly and efficiently so they can focus on patient care. Youll have the flexibility to work from home when youre not out in the field, and youll be supported by a senior engineering team that has your back.What Will You Do?Provide Level 1/2 technical support both onsite and remotelyBe the friendly, go-to tech support for our centre staffsolving issues with a smileTravel between centre locations regularlySet up and support workstations, devices, and remote access solutionsWork flexibly between in-centre visits and a work-from-home environment (well provide a WFH kit)Collaborate with a distributed team to troubleshoot and resolve issues quickly and professionallyAre you what we''re looking for?13 years of IT support experience (Level 1/2)A strong customer-service mindset and a genuine desire to help peopleExcellent troubleshooting and communication skillsyou make tech make senseA positive, can-do attitude and the confidence to work independently across multiple sitesYour own reliable transport and a valid drivers license (we reimburse kilometres monthly)Comfortable working in both onsite and remote settings with good self-managementA team player who takes pride in delivering great serviceAre we what you''re looking for?Pacific Smiles is a rapidly growing, professional company. We have 1800 staff who work collaboratively together with passion, positivity and a desire to be the best. At Pacific Smiles Group, employees are recognised and rewarded for their contributions, and there is a strong emphasis on career and professional development.Work with a friendly and collaborative IT team that values great serviceA flexible role with a mix of travel, face-to-face support, and remote workSupport from senior engineers and clear processes to help you succeedWell equip you with a home-office kit so you can do your best work from anywhereBe part of a growing company that values innovation, teamwork, and peopleAccess to Fitness Passport health & wellness programThis role has become available as we transition to a more flexible and efficient support structure. If you enjoy variety, independence, and being a key player in a distributed support environment, wed love to hear from you! #J-18808-Ljbffr
Job Title
IT Support Engineer