Job Title

Sebel Chatswood, 37 Victor Street, Chatswood, New South Wales, Australia Req #4834The Sebel Sydney Chatswood, where luxury and convenience come together. Just a 20-minute train ride from Sydney''s CBD, our property offers elegant one, two, and three-bedroom apartments, perfect for both business and leisure stays. Guests enjoy a relaxed breakfast experience and have access to versatile meeting and event facilities, ideal for corporate functions and special occasions alike.Located just steps away from Chatswood Station and Westfield, working here means being at the heart of a vibrant community, with everything you need right at your doorstep.PurposeAs a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.Safely and securely handle payment transactions, verifying billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.Facilitate the resolution of guest complaints, transforming challenges into opportunities.Skills and ExperienceCustomer service-oriented with exceptional communication skills.Previous experience in a similar role in the hospitality industry is preferred.Proficiency in using reservation and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Elevate your career in a dynamic and welcoming environment where every day brings new opportunities. #J-18808-Ljbffr