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Employment Type: Fixed Term (Fixed Term)Closing Date: 28 Apr 2025 11:59pmJob Title: Customer Service OperatorJob SummaryWho We AreWe''re an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.Focus of the RoleWe are looking for energetic Call Centre Agents to join our dynamic teams in the Inbound Emergency Services Answer Point Contact Centre located in Sydney, New South Wales.We offer multiple roles that perfectly cater to those who prefer to work just 5 hours a day or night. Our rosters are provided well in advance, giving you ample time to plan your family and social commitments without any hassle.The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.Here are some of the amazing employee benefits you can look forward to:Paid Annual LeavePaid Sick Leave entitlementsSuperannuation at an impressive rate of 11.5%Employee discount (30%) on Telstra servicesRest Breaks every hourWe have a variety of rosters available to suit your preferences:Monday to Friday: 9:00am 2:00pm (5 days a week)Tuesday to Friday: 4:00pm 9:00pm (4 days a week)Tuesday to Friday: 9:30pm 2:30am (4 days a week)Tuesday to Saturday: 3:00pm 8:00pm (5 days a week)To be successful in this role, you will:Efficiently connect all emergency calls to Police, Fire or AmbulanceProvide consistent and high-quality service standard to our customers, embedding a First Time Right cultureManage your own work performance to meet set objectivesEnsure every customer is treated with an empathetic approachAdhere to the Telstra Values, Cultural Priorities and Code of Conduct at all timesA bit about youHigh volume Contact Centre ExperienceComputer Literacy skillsHigh Resilience Level and the ability to cope well under pressureExperience in working in a team-based environmentA job at Telstra is like no other you''ve had. You''ll be challenged, youll be inspired, and you''ll be proud. Because whatever your job is here, you''ll always be part of something bigger.What are the next steps?If youre looking for the platform to evolve and develop your career, we want to hear from you! Well provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process. #J-18808-Ljbffr