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We are Veriu Group (pronounced ''Very You'')!Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guidebook, and to help people discover the true experience of a place.Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means were well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.Our people are incredible because they''re empowered to be themselves. We''re not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.Now is the perfect time for like-minded people to join our expansion journey. If youre looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you youve found us and we cant wait to hear from you!Brand new in 2022, Verius latest hotel makes a statement in Melbourne, offering 110 micro apartments inspired by the vibrancy of Queen Victoria Market. Whether youre looking to explore the neighbourhood for fun or here for business, youll be energised by the community and culture at this end of town.The hotel features 24/7 reception, pool, gym, rooms with cooking facilities, working space in the lobby, pantry shop, guest laundry and meetings & events spaces for conferences, exhibitions, workshops and other functions. As part of the Munro development at Queen Victoria Market, there is a range of premium dining outlets literally on the hotels doorstep.Much more than just a hotel, contemporary furnishings have been carefully curated to complement the Veriu brand with an inspired nod to the neighbouring market. Each micro apartment features a fully equipped kitchenette with oven, dishwasher, cooktop, Nespresso coffee machine and a full-sized fridge, making it ideal for short or long-term stays.With the iconic Queen Victoria Market and CBD on your doorstep, you can discover a wide variety of fresh, quality produce and specialty shopping or make your way around Melbournes renowned culinary, cultural and events scene. Stroll to the free City Circle tram or Melbourne Central station connecting you to Melbourne and its suburbs. So perfectly located, you can feel the authenticity of what this dynamic neighbourhood has to offer at Veriu, your boutique Queen Victoria Market hotel in Melbourne.ResponsibilitiesReporting to the Hotel Manager, youll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day youll strive to:Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)Provide creative resolutions to complaints and problemsBe true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interestRespond to emergency situations in a safe and professional mannerIdentify & explore opportunities to increase the number of returning & new guestsSupport the Hotel Manager to ensure the hotel operates to Veri-Best standardYou''ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:National career growth opportunitiesAccelerated development in a variety of hotel management or corporate areasThe chance to join our Fast-Track Hotel Management Development programGenuine flexibility and job securityHigh performing culture that values relationships & individuality, where our leadership know you by nameGenerous referral bonuses when you refer your friends to work with us (up to $1000)Discounts on accommodation across our networkDiscounts on private health insuranceAccess to our Employee Assistance ProgramDesired Skills and ExperienceAbout YouWe work in a fast-paced environment where no day is the same, so were looking for people who are adaptable, enjoy variety and operate with an ownership mindset.The successful person must have:Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)First Aid Certificate (or be able to obtain before starting)Responsible Service of Alcohol Certificate (or be able to obtain before starting)Flexibility to work at a variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)Ability to work as a team & also independently #J-18808-Ljbffr