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Customer Service Officer (BBBH944) Dubbo, AustraliaSalary: AUD29.96 - AUD42.26 per hour + superJoin Our Client NSW Government Organization!Position: Shared Service Support OfficerLocation: DubboStart Date: ASAPDuration: 3 Months (Potential for Extension)Pay Rate: $29.96 - $42.26 Hourly + Superannuation (PAYG)Hours: 7 max hrs/day, 35 hrs/weekAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, ready to respond to multi-channel customer enquiries and transactions? Our Client, a leading NSW Government organization, is seeking a dedicated Shared Service Support Officer to join their dynamic team in Dubbo.Key Responsibilities:Uphold the values of the NSW Public Sector and the organization, aiming for outstanding outcomes.Resolve first-contact enquiries from various customers with efficiency and accuracy.Offer courteous and empathic communication, showcasing commitment to high-quality service.Process a variety of transactions, ensuring alignment with shared service guidelines.Escalate complex enquiries when necessary, ensuring timely resolutions.Utilize computerized systems, technology, and telephony solutions effectively.Collaborate within a team environment, fostering knowledge sharing and continuous improvement.Adhere to individual KPIs and participate in quality assessments and discussions.Manage high volumes of varied transactions while upholding exceptional customer service.Consistently deliver quality service across different channels amidst fluctuating demands.Work both independently and collaboratively to meet individual and team performance objectives.Job Requirements:Strong analytical skills with a focus on transactional accuracy.Technologically savvy, able to adapt to various software and systems.Prior customer service and general accounts admin experience.Background in call center operations is advantageous.Excellent team player with robust communication skills (written and verbal).2 x Successful Reference checks (mandatory)Right to work in Australia (mandatory)Acceptance of Code of Conduct (mandatory)Submission of proof of IDDon''t miss this opportunity to contribute to a supportive team environment while making a difference in the community. If you are ready to take on this exciting challenge, click the "Apply Now" button below and embark on a rewarding career journey with Our Client! #J-18808-Ljbffr